Are you a detail-driven, highly organised individual with a passion for retail operations? We’re looking for a dynamic Retail Administrator & Stock Coordinator to support the day-to-day efficiency of the brand’s London stores and warehouse.
Read all the information about this opportunity carefully, then use the application button below to send your CV and application.
You’ll play a key role in ensuring seamless back-of-house operations, accurate reporting, and exceptional stock control, all while working closely with the sales team to help deliver an outstanding customer experience.
What You’ll Be Doing:
1. Reporting & Finance Support
* Maintain and update daily sales figures; distribute reports to the Finance team and Retail Manager.
* Send accurate end-of-day sales reports.
* Prepare and submit monthly performance reports to Head Office.
* Manage and reconcile petty cash with precision.
2. Stock Management & Control
* Monitor and maintain accurate stock records by regularly matching physical stock with system data.
* Ensure all pricing is correct and up to date.
* Lead periodic stocktakes and ensure all discrepancies are resolved promptly.
* Track borrowed stock from Head Office or other departments.
3. Stock Receiving & Processing
* Handle all incoming stock for the London store — from unpacking and pricing to organising in the stockroom and shop floor.
* Complete all stock processing and documentation on the same day items are received.
* File and maintain paperwork for all stock movements (transfers, receipts, etc.).
4. Retail System Administration (Retail Pro)
* Confidently operate both back-office and front-of-house functions of the Retail Pro till system.
* Support the team with end-of-day cash reconciliation and reporting.
5. Order Entry & Purchasing Support
* Accurately input all purchase orders into the system to enable smooth stock receiving.
* Assist the sales team by processing stock and special order requests.
6. IT & Communications Liaison
* Act as the point of contact for any IT or communication system issues, coordinating with external support teams until resolved.
7. Coordination with Head Office & Warehouse
* Maintain strong communication lines with Head Office regarding stock discrepancies or code issues.
* Liaise with warehouse and production teams for delivery updates and order status.
8. Stock Replenishment & Merchandising
* Monitor key product lines (COR stock) and recommend restocking to the Retail Manager.
* Support visual merchandising by allocating and preparing new stock for the shop floor.
9. Shipping & Deliveries
* Pack and prepare customer shipments (including furniture, clothing, and homeware), ensuring all paperwork is complete and accurate.
10. Stockroom & Health & Safety
* Maintain a clean, well-organised, and safe stockroom environment that meets company and legal standards.
* Manage space for seasonal stock and sales events efficiently.
11. External Supplier & Logistics Coordination
* Work with homeware suppliers to coordinate orders and deliveries.
* Manage courier relationships (e.g., UPS and others) for timely and efficient logistics.
12. General Store Support
* Collaborate with Retail Manager, Warehouse, and Head Office to ensure the sales floor is fully equipped – from packaging and stationery to catering and fixtures.
* Provide occasional cover on the shop floor when needed.
Who You Are:
* Exceptionally organised and detail-oriented
* Proactive and solution-driven with excellent time management skills
* Comfortable juggling multiple responsibilities in a fast-paced environment
* Strong communicator who can build relationships across departments
* Experienced with retail systems (Retail Pro experience is a plus)
* Passionate about retail, stock management, and operations
What We Offer:
* A collaborative, creative, and supportive work environment
* £35,000 base salary plus monthly bonus based on store performance
* Boutique hours and closed on Sunday