IT Technical Support Specialist
* Annual Salary: £35,000 per annum
* Location: Redhill, Surrey
* Job Type: Mainly onsite, up to 1 day per week working from home
A new exciting permanent IT Technical Support Specialist has become available for a leading manufacturing company looking for someone to provide exceptional IT support services to business users, facilitating their engagement with their technology resources.
This role is pivotal in understanding user needs and identifying underlying challenges to deliver solutions that enhance their standing as a premier dairy/food producer and supplier. You will report directly to the IT Service Delivery Manager and play a key role in their IT operations.
Day-to-day of the role:
1. Provide 1st and 2nd line IT support for business applications, systems, and networks, emphasizing analytical problem-solving to address issues effectively.
2. Own the service desk and ticket management with a detailed and systematic approach to ensure SLAs are met or exceeded.
3. Analyse recurring issues, identify root causes, and propose solutions to enhance service stability and prevent future occurrences.
4. Install, configure, and maintain software and hardware components of computer and network systems.
5. Monitor IT infrast...