We are seeking an experienced and motivated Care Manager to oversee the day-to-day operations of our care organisation.
The successful candidate will be responsible for ensuring high-quality, person-centred care delivery, maintaining compliance with regulatory standards, supporting staff development, and contributing to the growth and stability of the service.
This role requires a hands-on leader who can balance operational management, staff supervision, and quality assurance while maintaining strong relationships with clients, families, and external stakeholders.
Key Responsibilities: Operational Management:
* Oversee daily care operations and ensure smooth service delivery
* Manage care packages, rota coordination, and staff allocation
* Ensure continuity of care and respond promptly to changes in client needs
* Participate in on-call duties as required
Quality & Compliance:
* Ensure compliance with CQC regulations and relevant legislation
* Maintain accurate care plans, risk assessments, and service user records
* Lead audits, spot checks, and quality monitoring activities
* Prepare for inspections and ensure continuous service improvement
Staff Management:
* Supervise, support, and mentor care staff and coordinators
* Lead recruitment, induction, training, and performance management
* Conduct supervisions, appraisals, and disciplinary processes where required
* Promote a positive, respectful, and inclusive working culture
Client & Stakeholder Engagement:
* Act as a key point of contact for clients, families, and commissioners
* Manage complaints and resolve concerns professionally
* Build and maintain relationships with local authorities and healthcare professionals
Business & Development:
* Support business growth and development initiatives
* Monitor budgets, staffing costs, and service efficiency
* Contribute to policy development and service improvement strategies
Person Specification:
Essential:
* Minimum 2–3 years' experience in a care management or senior care role
* Good understanding of CQC regulations and safeguarding procedures
* NVQ Level 3 or above in Health & Social Care (Level 5 preferred or working towards)
* Strong leadership and organisational skills
* Excellent communication and problem-solving abilities
* Ability to work under pressure and manage competing priorities
Desirable:
* Experience working within a small or growing care organisation
* Experience liaising with local authorities and commissioning teams
* Full UK driving licence
What We Offer:
* Supportive management team
* Opportunity to grow within the organisation
* Ongoing professional development
* A chance to make a meaningful difference in people's lives