About the job. Citadines Holborn Covent Garden is seeking a confident Night Receptionist to become part of our Front Office Team. Our properties operate 24/7. Night shifts are 11pm to 7.30am. You will report to the Front Office Manager, supporting towards providing our guests with memorable experiences of the city.
As Night Receptionist, you will be responsible for:
* Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc.
* Managing night operations by checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies.
* Taking initiative in accommodating the customers’ needs in a resourceful manner.
* Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice.
* Ensuring that End of Day reports and night auditing sheets are completed to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.
To be successful in the role of Night Receptionist, we require:
* Excellent guest engagement skills.
* Ability to bring the guest experience to life throughout the hotel.
* Willingness to learn and work with IT systems quickly.
* Ability to communicate and organise yourself in line with different guest expectations.
* A good command of English is essential, a second language is advantageous.
We focus on your professional and personal development, and we offer:
* Genuine career opportunities within our business.
* Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
* A travel allowance for every day you work to contribute to your commuting cost.
* A PERKBOX subscription with benefits, retail discounts and savings available from your first day.
* Employee Assistance Programme.
* Refer a Friend bonus.
* Employee Recognition Awards Ceremony and company team parties.
* Once you pass your probation, a special staff rate when staying in our European properties.
* Staff incentives when you and your team perform.
* (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging.
About Us. Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
We are a trusted hospitality company, with a presence extending across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Our diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments.
Equal Opportunities: We are an equal opportunities employer and welcome applications from all suitably qualified persons.
The salary for this role is £28,275.00 per annum. The department is Reception and the language required is English.
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