Strategy & Performance Director - Global Business Services, R&D Services
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The Strategy & Performance (S&P) Director plays a critical role within the Global Business Services (GBS) model, representing a specific area of GBS (either functional or enterprise service) and ensuring its strategic needs are met. This role requires a deep understanding of the holistic strategy of the customer, including pricing, volume, demand, and opportunities across GBS. A key responsibility is to collate and present the GBS story, effectively communicating value and performance to the customer. This role demands a strategic thinker with excellent analytical skills, capable of influencing senior leaders and driving performance improvements across the organization.
Reporting to the head of GBS Research and Development Services (R&DS), the R&DS Strategy & Performance Director will be a key member of the R&DS Leadership Team (LT) and will work closely with the LT to set and execute the strategic priorities of the Service Tower. The S&P Director, together with GBS Functional Business Partners, will work with customers across R&D to ensure their strategic needs are met by GBS as a whole.
The R&DS Tower is newly established within GBS. Initially, the S&P focus will be on working with dedicated functional business partners, GBS project teams, and enabling functions to establish GBS services for R&D. As the Service Tower matures, management and reporting of performance will become more critical.
The S&P Director will prepare for customer boards, offering insights and strategic guidance to align GBS capabilities with customer goals. They will also be responsible for collating mid-term planning (MRP) and rolling three-year forecasts for the Service Tower, ensuring alignment with customer needs.
The role holder will monitor performance and operational activities across R&DS and ensure ongoing alignment with both customer and GBS strategy. Managing risk is critical for the ongoing success of R&DS and GBS. The role involves monitoring and reporting on risk management, coordinating regular testing of controls, and ensuring their effectiveness.
The role will work with external enabling functions such as IT, Finance, and HR to ensure appropriate support is delivered to R&DS. This is a leadership role requiring cross-functional relationships and matrix management. The role holder will be key to the ongoing success of R&DS and GBS.
The key responsibilities include:
* Developing a deep understanding of the R&D customer’s strategic objectives, market dynamics, and operational needs.
* Preparing for and participating in customer board meetings, providing strategic insights and recommendations.
* Analyzing pricing, volume, demand, and opportunities to inform decision-making and strategic planning.
* Collaborating with GBS teams to ensure service alignment with customer expectations and strategic goals.
* Articulating the GBS value proposition through effective communication.
* Driving performance improvements and strategic initiatives within GBS.
* Monitoring and reporting GBS performance metrics, identifying areas for improvement.
* Leveraging industry research and best practices to support innovation and strategic development.
* Building strong stakeholder relationships to influence and align strategies.
* Ensuring compliance with relevant regulations and standards.
* Participating in strategic planning and aligning with GBS strategy through dotted-line reporting to the Head of Strategy, GBS.
* Defining and delivering R&DS communication plans, aligning with the central GBS Communication team.
Essential requirements include:
* Proven experience in R&D processes within a global pharmaceutical organization, understanding drug development lifecycle.
* Or experience in an advisory role working with senior leadership on R&D.
* Experience in strategic and leadership roles within or closely collaborating with shared services or GBS environments.
* Strong analytical, strategic, and communication skills, with the ability to influence senior leaders.
* Experience in high-level customer interactions and board presentations.
* Ability to synthesize complex information and tell a compelling story about GBS value and performance.
* Understanding of market dynamics and strategic planning in GBS context.
Desirable skills include:
* Deep GBS/business acumen, understanding external marketplace trends, experience in Captive and BPO models.
* Experience in digital transformation and strategic change initiatives.
* Global and cross-cultural experience.
We work in a flexible environment, balancing office presence with individual needs. Join us in our ambitious journey to innovate and deliver life-changing medicines.
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