Lettings Property Manager and Maintenance Supervisor
Milton Keynes
We’re looking for an experienced and proactive Lettings Property Manager & Maintenance Supervisor to lead our Property Management team and oversee a diverse portfolio of residential properties.
In this role, you’ll combine team leadership with hands‑on property management—ensuring compliance, coordinating maintenance, and delivering an excellent experience for both landlords and tenants.
Key Responsibilities
* Lead and support a team of Property Managers, ensuring workloads are effectively managed
* Monitor outstanding maintenance works, compliance requirements, and service delivery
* Provide guidance and hands‑on support to ensure tasks are completed efficiently
Property & Tenancy Management
* Manage a portfolio of properties, delivering a high standard of service to landlords and tenants
* Maintain clear and consistent communication, ensuring all parties are regularly updated
* Keep accurate and detailed records using the company’s property management system
Inspections & Maintenance
* Conduct property inspections (initial and periodic) and produce detailed reports with photographs
* Identify maintenance issues, obtain landlord approval, and coordinate required works
* Raise and manage work orders, ensuring timely completion and regular progress updates
* Liaise with contractors, obtain quotes, and oversee works through to completion
* Carry out site visits where required to ensure quality standards are met
Compliance & Safety
* Ensure all properties meet legal and safety requirements, including:
* Gas Safety Certificates
* EICRs (Electrical Safety)
* EPC ratings (minimum E or above)
* Smoke alarms and CO detectors
* Maintain up-to-date contractor documentation, including public liability insurance
Tenancy End Process
* Coordinating check‑out inspections with inventory clerks
* Reviewing reports and negotiating deposit deductions
* Handling disputes and supporting Tenancy Deposit Scheme claims where necessary
* Ensure accurate key management and records across all offices
Administration & Systems
* Use internal software to manage maintenance, appointments, communications, and records
* Process contractor invoices accurately for submission to accounts
Additional Responsibilities
* Escalate complaints where appropriate
* Participate in ongoing training and development
* Support wider team and business needs as required
What We’re Looking For
* Proven experience in residential property management
* Strong knowledge of lettings legislation and compliance requirements
* Excellent organisational and problem-solving skills
* Confident communicator with strong customer service skills
* Ability to manage multiple priorities in a fast-paced environment
* Experience managing or mentoring a team (preferred)
* Comfortable using property management software and digital tools
What We Offer
* Supportive team environment
* Ongoing training and development
* Opportunity to take ownership of a key department
* Career progression within a growing business
Job Type: Full-time, Permanent
Schedule
Monday to Friday (9:00am–5:30pm)
Saturday rota (9:00am–4:00pm)
Michael Graham is the trading name of Michael Graham Estate Agents Limited and is registered in England and Wales
Company Registration Number: 3646844 | Registered Office: The Pinnacle, Building A, 150 - 170 Midsummer Boulevard, Milton Keynes, Buckinghamshire, MK9 1FD | VAT Registration Number: 715 3525 50
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