Description
JOB TITLE: Senior Change Manager, Commercial Banking Coverage
SALARY: From £76,000+ p.a. (dependent on experience)
LOCATIONS: Edinburgh / Birmingham/ Bristol / Leeds
HOURS: Full Time – We can consider Job Share/Flexible working options
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
Why This Role Matters
Business & Commercial Banking (BCB) is evolving into the best-in-class digital bank for businesses in the UK through a £500m investment to modernise client services.
We have a new up to 12-month fixed term contract opportunity for a Senior Change Manager to lead a team of Change Partners at the core of this transformation, driving ambitious and future-ready change.
Go beyond delivery. Influence change in our Coverage business for energised colleagues, delighted clients, and growth.
Key Responsibilities
Lead with purpose
1. Encourage and empower a team of nine Change Partners to deliver with pace, precision, and purpose.
2. Foster a culture of curiosity, accountability, and continuous improvement—aligned to our BCB values and transformation goals.
Inspire change that matters
3. Translate strategic objectives into concrete actions that improve our service to SME and Mid Corporate clients.
4. Partner the delivery of complex change initiatives across Commercial Banking Coverage which include pricing changes, deployment of Customer Relationship Management tools, digital servicing, and sector propositions.
Be the voice of the business
5. Advocate for the requirements of Coverage teams during senior meetings and transformation roadmaps.
6. Championing the colleague and client experience ensuring robust client and colleague treatment strategies are in place, ensuring change lands safely and adds customer value from day one.
Build the future of BCB
7. Collaborate with partners from the COO, Transformation, and Product teams to co-create solutions that are scalable, digital-first, and client-centric.
8. Support the adoption of new technologies, operating models, and ways of working that underpin our transformation.
Deliver outcomes, not just outputs
9. Ensure benefits are clearly defined, measured, and realised—whether it’s improving origination journeys, reducing manual effort, or enabling growth in priority sectors.
10. Use data and insight to inform decisions and continuously optimise delivery.
Build capability for tomorrow
11. Develop change capability across the team and wider business—sharing guidelines, mentoring others, and embedding a change-ready attitude.
What You’ll Bring
12. Demonstrated track record of supporting change implementation within a financial services organisation
13. Strong understanding of the obstacles and possibilities encountered by SME and Mid Corporate clients.
14. Effective management of collaborators and influencing abilities, with the skill to navigate senior forums and cross-functional teams.
15. End-to-end change delivery expertise—from crafting through to embedding.
16. A strategic approach with the ability to connect the dots between business ambition and operational reality.
17. Passion for mentoring, developing others, and building inclusive, high-performing teams.
18. Experience with agile delivery, digital transformation, and continuous improvement. (Highly Desirable)
About Working For Us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
19. A generous pension contribution of up to 15%
20. An annual performance-related bonus
21. Share schemes including free shares
22. Benefits you can adapt to your lifestyle, such as discounted shopping
23. 30 days’ holiday, with bank holidays on top
24. A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.