Business Support Manager
Sheffield
£50,000
My client is looking to recruit a Business Support Manager who will be responsible for providing essential support to both fee-earning teams and internal support teams, ensuring the smooth operation within the Sheffield office. This position is critical to the successful functioning of the organisation.
Key Responsibilities:
* Manage teams in business support that provide operational assistance, including office, reception, and hospitality services.
* Oversee the daily operations of the Sheffield office, including in-office communications, regularly reviewing the space to maintain the firm's high standards, and serving as the primary contact for third-party visitors.
* Oversee health and safety procedures, including first aiders, risk assessments, fire marshals, and workstation evaluations.
* Management Responsibility for Relationships with Third-Party Providers (e.g., Utilities, Building Maintenance, Stationery Suppliers)
* Oversee the invoicing process in line with budget requirements and firm policy.
* Manage and conduct appraisals for teams reporting to the business support manager.
* Address HR issues for teams reporting to the business support manager, with assistance from the HR Team as needed.
* Evaluate capacity within teams and manage the recruitment process as needed, with assistance from the in-house recruitment team.
* Determine Training and Development Requirements for Teams Reporting to the Business Support Manager
* Collaborate with the project manager on business improvement initiatives.
* Collaborate with all coordinator groups and the COO to guarantee that all tasks are completed within the established timelines.
* Regularly attend coordinators' meetings as scheduled by the COO.
* Implement and ensure compliance with the firm's policies and procedures.
* Ensure confidentiality is respected and maintained at all times.
* Undertake professional training and development required for this role.
* Engage secretaries and administrators in decision-making to obtain 'buy-in' where possible.
* Implement and ensure compliance with the firm's policies and procedures.
Experience Required:
* Prior professional services experience is preferred; legal experience is beneficial.
* People management experience is essential.
* Managing multiple teams would be beneficial.
Skills Required:
* Excellent communication skills across all levels.
* Strong organisational skills.
* Able to identify and proactively resolve issues.
* The ability to operate flexibly and as part of a team.
* Always display a professional approach.
* The ability to work well under pressure.
Job Types: Full-time, Permanent
Pay: £40,000.00-£50,000.00 per year
Work Location: In person