Overview
DHL Global Forwarding (DGF) is part of the DHL Group. DGF employs freight forwarding experts in more than 190 countries, with around 1,000 based in the UK across 15 sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight. We ship a wide range of goods and partner with global sporting series, movie franchises and music tours. Our people are at the heart of what we do, and we’re committed to helping our Forwarders realise their full potential through our development journey – Certified International Forwarder (CIF).
Our Values
We are guided by Passion, Entrepreneurship, Excellence and Teamwork. DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work because we are specialists in providing Excellence, Simply Delivered. We promote an open and honest feedback culture based on Respect & Results, where our employees embrace diversity, equity, inclusion and belonging, while maintaining integrity and compliance.
Role Overview
As a member of the Outbound Prime Product Logistics Team, you will support the Trade Lane Management Team to drive transportation operational efficiencies and processes for Prime Products moving from EAME facilities to dealers or end customers internationally. You will plan and execute international transportation shipments to reduce transit time, variability, in-transit inventory and transportation cost, in coordination with orders management and planning processes.
Key Responsibilities
* Daily execution of Ocean & Truck bookings from Ready to Ship (WIP dashboards) to ensure orders flow within defined goals.
* Daily execution of transport management bookings to automate bookings with our carriers.
* Collaborate daily with the Trade Lane Manager to provide feedback on impacted shipments.
* Daily communication with dealers to respond to customer inquiries within 48 hours.
* Raise rate requests via Transport Management Systems in advance to secure transport methods prior to ready to ship.
* Data management cleanup to provide dealers with real-time visibility and tracking information.
* Proactive forecasting to carriers via the internal Pre-Planning tool (SPP) to give visibility in advance.
* Ongoing upkeep of Standard Operating Procedures (SOP).
* Daily support to the Trade Lane Managers (TLMs).
* Daily collaboration with internal Value Streams, Facilities, Freight Forwarders and Carriers.
* Ensure all interactions comply with the DHL Code of Conduct and other compliance requirements (e.g., anti-corruption).
* Contribute to the First Choice continuous improvement program.
Skills and Experience
* Proficient in English.
* Strong analytical and problem-solving capabilities.
* Strong communication and knowledge-exchange skills with the ability to collaborate with Global teams.
* Self-starter with an appetite for innovation and learning, including the willingness to work outside comfort zones.
* Understanding of data flow between Transportation Management Systems.
* Ability to work in an evolving and dynamic environment.
* Prior experience in international transportation (Ocean - Container/RORO, Road - Truck, and Air) is preferred but not essential.
* Strong skills in Microsoft Office (Excel, Teams, SharePoint, OneDrive, Outlook).
* Good working knowledge of Visio, Power BI, Power Automate, Salesforce is a plus.
Benefits
* A competitive salary
* Generous holiday entitlement
* Eligibility to participate in the Employee Incentive Bonus Scheme
* Pension scheme with life assurance
* Access to professional employee assistance and wellbeing programme
* A competitive package of voluntary benefits including discounts on retail, entertainment, gym membership, cycle to work, eye care costs, and more
* Training and development opportunities with a strong focus on internal promotion
HOURS/SHIFT PATTERN: 37.5 hours per week
What’s Next?
If you would like to be considered for this position, please apply using the jobs board with a copy of your CV outlining your experience and suitability for the role.
DHL is the leading global brand in the logistics industry. Our divisions offer a portfolio of logistics services from parcel delivery, e-commerce shipping and fulfillment, to international express, road, air and ocean transport and supply chain management. DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.
Our culture focuses on personal commitment – to customers, to each other, to our communities and to the environment. We reward excellent work and nurture the talents of our employees, enabling you to develop your expertise and career in different areas or divisions — including opportunities in other countries.
We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, religion, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.
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