Description
Our local government clients in Enfield, Greater London, are seeking a Permanent Housing Repairs Operations Manager. Experienced and motivated leader with extensive experience in Repairs and Maintenance. Ready to join a team and drive excellence in all aspects of our responsive repairs service. Following the Regulator of Social Housing C1 rating, we have an exciting opportunity for the right person to make a major contribution to our continued drive to improve service delivery for the benefit of the residents at pace.
Responsibilities
Take charge of improving our services, identifying and mitigating budget risks, setting performance standards, and challenging performance shortfalls with pace and efficiency. Collaborate with senior-level consultants, contractors, officers, elected members, and third-party organisations to foster a sense of teamwork and shared purpose in delivering seamless service.
Qualifications – Essential
GCSE Grade (or equivalent) in English Language and Mathematics.
Degree or Management Qualification or equivalent experience
RICS / CIOB (desirable)
Driving Licence
Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM.
Criteria for Shortlisting - About You - Desired Skills and Experience:
Ability to engage, coach and motivate teams and set clear targets and expectations
Evidence of high levels of customer service and satisfaction
Experience in successfully managing performance and providing clear constructive feedback
Experience in successfully implementing plans and projects on time and within budget
Ability to effectively plan and manage budgets and resources
Demonstrates a good Understanding of the political structure and role of elected members
Ability to work collaboratively both with own service and across other services
Extensive experience managing high-value responsive repairs contracts,
Demonstrating the ability to meet commercial and service quality objectives is essential to Understanding the level of expertise required for effective performance in this role.
Experience in designing and implementing sustainable change and improvement programmes aimed at trade-based operatives that drive engagement and empowerment
Experience and Understanding of the importance of involving residents in management decisions and service delivery
Knowledge of underlying health and safety, residents' safety regulations, and other regulatory principles
Experience of working in a fast-paced environment, with many competing priorities
Ability to risk assess and make decisions
Compliance Requirements
Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process.
Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace