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This range is provided by Police Scotland. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Responsibilities
As an IT Support Engineer you will be responsible for providing end user support, both remotely and on‑site, supporting multiple technologies whilst providing an excellent level of customer service by following processes and procedures that underpin the approach to the operational support of the Police Scotland end‑user estate, systems and infrastructure. This will include advising and leading on technical solutions as required as part of new technologies, projects and challenges as they arise.
Qualifications
You will be educated to HNC or industry certification level in a related technical discipline or have extensive demonstrable experience in a similar role.
You must be approachable and have excellent communication and problem‑solving skills that can be demonstrated throughout your career. It would be highly desirable to us if you have experience and/or a qualification in ITIL methodology.
These posts are temporary for 18 months and will require RV level vetting.
Additional Information
* Work 35 hours per week, Monday–Friday, 9am–5pm.
* Required participation in an on‑call rota for which an allowance will be paid.
* A driving licence is required for this role.
* An IT‑related HNC or relevant industry‑recognised IT qualification.
* The relevant work experience in an IT troubleshooting environment.
Seniority level
* Associate
Employment type
* Contract
Job function
* Information Technology
* Law Enforcement
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