Senior Application Support Engineer – Holman UK
We have an exciting opportunity for a Senior Application Support Engineer to join our growing IT Services Team at Holman UK. This permanent full‑time role is based in our HQ in Chippenham with the option to work hybrid. Salary is £46,000–£52,000 per annum, commensurate with experience.
Key Responsibilities
* Provide 2nd and 3rd line support for internal and external users of key business applications.
* Monitor and manage application performance, availability and capacity; respond to system alerts to maintain uptime and reliability.
* Investigate, troubleshoot and resolve technical issues using code‑level debugging, log analysis and root‑cause analysis, escalating to development teams when necessary.
* Work with APIs, databases and middleware services to identify and resolve integration issues.
* Contribute to incident reviews with technical insights and corrective actions.
* Collaborate with cross‑functional teams – development, QA and infrastructure – to troubleshoot bugs, deploy fixes and implement updates.
* Collaborate with vendors to resolve issues and ensure timely resolution.
* Manage and track incidents and service requests using a ticketing system.
* Create and maintain detailed documentation for known issues, configuration changes and procedures.
* Contribute to testing and validation of new features, patches and configuration changes.
* Participate in on‑call rotation or provide out‑of‑hours support as required.
* Offer reactive and proactive support for RPA bots, ensuring high uptime for digital workers.
What We Are Looking For
Technical Expertise
* Minimum 5 + years of application support experience.
* Ability to analyse raw data to identify trends, patterns, anomalies and other helpful information.
* Proficient in C# (.NET 4.5/4.0, .NET Core) and JavaScript.
* Strong experience with web‑based applications, RESTful APIs and microservice architectures.
* Database experience in SQL Server and/or Oracle.
* Ability to read and debug source code and logs to identify issues and propose solutions.
* Hands‑on experience with Microsoft Azure cloud technologies.
* Experience working in agile teams using Azure DevOps, Git, OctoDeploy.
* Familiarity with DevOps principles and CI/CD pipelines.
* Hands‑on experience with RPA platforms such as UiPath, Automation Anywhere, Blue Prism or Kofax.
Soft Skills & Business Acumen
* Ability to work independently and collaboratively in a global team environment.
* Strong problem‑solving skills and ability to translate technical issues into business language.
* Excellent written and verbal communication skills; ability to engage with both technical and non‑technical stakeholders.
* Experience working with SaaS providers and third‑party business partners.
* Ability to manage and prioritise incident tickets according to SLAs, ensuring timely resolution and minimal disruption to operations.
Preferred Qualifications & Experience
* Bachelor’s degree in Computer Science or a related field (preferred but not essential).
* .NET and/or Microsoft Azure certifications.
* Experience with cloud platforms like Azure or AWS.
* Understanding of agile methodologies and DevOps environments.
* Fleet industry knowledge (a plus).
What’s in it for You?
Work‑Life Balance & Wellness
* 26 days off a year + bank holidays.
* Health cash plan covering everyday medical expenses.
* Free onsite bi‑weekly yoga.
* Free onsite massage with a qualified therapist.
Financial Security
* Group personal pension plan.
* Bonus scheme.
Growth & Recognition
* Career development support with training and advancement opportunities.
* Fun seasonal events and social opportunities.
* Recognition and rewards through our Partners in Excellence programme.
Eligibility
* Right to remain and work in the UK.
* Mandatory declaration of any previous convictions or cautions, including spent, at the point of application.
* We do not provide visa sponsorship for advertised positions.
Holman is an equal‑opportunity employer. We actively encourage applications from all genders, races, religions, ages, sexual orientations, parents, people with disabilities and other groups that may bring diverse perspectives to our business.
Application: Existing Holman employees applying for this role should notify their line manager. Non‑employees should submit their application as described.
Equal Employment Opportunity Statement: Holman delivers equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer and leaves of absence, compensation and training.
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