Salary: Competitive + bonus
Generous benefits package which includes 25 days holidays, life insurance and maternity/paternity policy
Location: West London (hybrid working)
Permanent, Full-time
Job Ref: SV319001
Language Recruitment Services (LRS) is currently hiring a dedicated & experienced Customer Service Advisor with German or French for a prestigious luxury company.
You will play a pivotal role in ensuring customer satisfaction within European export markets and leverage your German or French language skills and experience in B2B customer support & order management.
Main Duties:
* Efficiently process incoming queries ensuring prompt customer satisfaction.
* Handle incoming calls and emails from clients and process orders.
* Manage complaints and delivery inquiries.
* Provide Support to Field Sales Managers and other team members.
* Utilize web chat for real-time client communication.
* Collaborate with the Commercial Department on stock levels and account departments on credit levels.
* Undertake general office administrative tasks and procedures.
* Offer ad hoc support where needed.
Requirements:
1. Fluency in German or French and English
2. Proficiency in Microsoft Office.
3. Ideally previo...