This is an opportunity for a pension administration professional to lead a team and oversee the delivery of complex schemes. You will be responsible for guiding your team, optimising operations, and managing relationships with internal colleagues and third-party partners, ensuring excellence across all aspects of scheme administration.
Full-time: 9:00 – 17:30, 37.5 hours per week
Salary: Competitive, based on experience
What you’ll be doing
Team Leadership & Development
* Leading and supporting a team of administrators, providing guidance, coaching, and feedback
* Monitoring workloads, service levels, and output quality
* Organising regular team check-ins and development discussions
* Acting as a point of escalation for complex queries and issues
* Supporting onboarding, training, and development for new team members
Stakeholder & Relationship Coordination
* Managing relationships with third-party partners, including unions and scheme custodians
* Coordinating with internal teams to ensure alignment and smooth operations
* Maintaining professional and collaborative engagement across all stakeholder interactions
Scheme Administration & Operations
* Overseeing and maintaining accurate data across CRM systems and Excel reports
* Ensuring documents are processed, stored, and accessible efficiently
* Conducting audits to maintain compliance and data accuracy
* Managing operational workflows, prioritising competing deadlines, and resolving complex issues
* Communicating with clients and key partners to support smooth scheme operations
What we’re looking for
* Strong background in pensions and scheme administration (essential)
* Proven experience leading a team and delivering results through others
* Skilled at managing operational processes, workflows, and deadlines
* Confident in building relationships with internal colleagues and external partners
* Highly organised, proactive, and able to work independently
* Excellent written and verbal communication skills
Why join us?
* Work in modern, well-equipped offices in South Croydon
* Be part of a collaborative, supportive, and growing organisation
* Flexible working options available after probation
* Opportunity to take ownership of operations, team leadership, and stakeholder management
If you’re ready to lead a team, optimise pension administration processes, and manage key relationships, we’d love to hear from you.
Apply now or reach out for a confidential conversation.