About The Role
The Enterprise team owns the largest and most recognizable restaurant brands in the country, from local favourites like Rosa’s Thai and Honest Burgers to national staples like Pret and KFC. The Partner Success & Operations Manager is a critical role that ensures the success and satisfaction of our most important and largest Strategic partners across the UK. Working closely with Account Managers, you will have a strong operational focus, leveraging analytical skills and data‑driven insights to enhance partner performance, streamline operational processes and maintain Uber Eats as the preferred delivery platform for our strategic partners. This role demands a combination of operational excellence, analytical rigor, relationship management, strategic thinking and proactive problem‑solving. You will play a vital role in analysing performance metrics, driving continuous improvement and identifying growth opportunities to build lasting and mutually beneficial partnerships.
What You Will Do
* Operational Excellence: Drive improvement in key operational metrics, enhancing reliability and efficiency for partner operations and the Uber Eats platform.
* Data‑Driven Insights: Continuously monitor and analyse key partner performance metrics, adoption patterns and product usage trends to deliver compelling presentations demonstrating value and ROI.
* Account Reviews: Conduct structured and regular account reviews, including Quarterly Business Reviews (QBRs), to assess partner performance, share strategic insights and align on future objectives.
* Customer Advocacy: Serve as the primary advocate for customer needs, actively coordinating with internal teams to promptly resolve merchant pain points and implement product and service enhancements.
* Relationship Management: Proactively build and nurture strong relationships with customers to ensure consistent satisfaction and long‑term success.
* Growth Strategy: Identify and pursue opportunities for account growth, recommending tailored products or services, and actively supporting sales efforts to secure renewals and expand partnerships.
What You Will Need
* 5+ years experience in a highly analytical commercial role.
* Client‑facing experience at executive levels.
* Proficient in using SQL to extract insights and analyse data effectively.
* Expertise in operational excellence and analytics, with experience presenting data‑driven insights at an executive level.
* A strong background with data and data analysis, making data‑led decisions and using sound business judgement.
* Strong executive presence and communication skills (verbal and written), capable of articulating complex data insights clearly and effectively.
* Speed, resourcefulness and go‑getter attitude. This team moves fast and always operates in new spaces.
* Willingness to hustle, roll up sleeves and get in the weeds with our highest‑value partners.
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