Your Company:An established insurance business is collaborating with the team at NET Recruit to help fill a Customer Service Agent position, which has become available in the Cardiff area. With customer satisfaction at the top of their priorities, this business has seen a significant amount of success in recent years, leading to an excellent expansion plan and the intention of continuing this success into the next few years by not only growing their offerings but ensuring they have the human infrastructure to support their clients and continue delivering the high levels of satisfaction that has now been expected of them.This role will sit in the heart of the business and the position holder will act as the main bridging point between the company and its customer base. It is of the up most importance that the position holder has a fantastic attitude, an ambitious and proactive attitude and ensure that they are focussed on delivering the very best customer service possible at all times. Potentially the position holder may be dealing with some complex issues, however this will only add to the dynamic and varied nature of this role.Your Role and ResponsibilitiesWhile in this position your duties may include but are not limited to:
1. Acting as a key point of contact and the first touch point for customers to handle their queries
2. Using a plethora of channels available to support customer needs, including via the phone, ema...