Brook Street are recruiting for multiple Administrative Officers to join our Southampton based client on a temporary basis
Start Date 02/02/2026
Pay Rate £14.47 per hour
The Valuation Office Agency (VOA) are the public sector's property valuation experts and advisers. We offer access to a whole host of learning and development opportunities to support your career development.
We're looking for talented people who are eager to contribute to vital public services and assist us to deliver taxation and benefits support to the government and local authorities. Your skills and experience will enable us to provide an efficient, effective service right at the heart of the public interest.
At the heart of the agency, we are committed to providing our people with a work environment which is accommodating and accessible to all and which values diversity and inclusion in everything we do. We encourage our people to bring their whole selves to work by providing a culture that values different perspectives to help tackle complex problems, promote innovation and deliver stronger decision making in a safe and supportive environment. We therefore welcome applicants from a diverse range of backgrounds to join our organisation and enable us to be representative of the communities we serve.
Job description/details
This is a multifunctional role and as an Administrative Officer you will support the Valuation Office Agency to improve its Data by researching domestic property information, investigating and updating domestic property records, including any impact on the property's Council Tax band.
Responsibilities
The responsibilities will include, but are not limited to: -
Investigate and update residential property data in line with agreed operating procedures in a timely and efficient manner.
Make and evidence decisions that affect a property's Council Tax band
Know when to escalate or seek support from the operational management team.
Be flexible to undertake additional responsibilities to support the team to deliver priorities if required.
Be able to undertake repetitive work, such as data input and investigation, whilst ensuring information is recorded accurately.
Good all-round communication skills - written and verbal
All issues and queries should be resolved where possible following department guidelines in a professional, tactful manner.
Personal Specification / Essential Criteria:
We are looking for people who are:
Flexible and dedicated.
* Good at communicating with different people and listening.
* Computer literate and possess good keyboard skills.
* Competent and confident using Microsoft Word, Excel and Outlook, including Teams (Training will be provided on other applications you will be working on)
* Willing to learn.
Base Office
The roles will be based at Liverpool/Southampton office. Your initial training will require you to attend an office full time. Once you have passed your initial training and are completing work to the required standard you will be able to follow the VOAs Hybrid Working pattern.
Hybrid Working
The VOA's current Hybrid Working pattern means you will work at least 3 days a week (60% of your working time) in your designated base office with the option of working your agreed hours between 7am to 7pm, Monday to Friday, subject to agreement with your Line Manager. Hybrid working is subject to business need, and you may be required to attend further or named days when required.
Please apply online with your CV in word format, due to the volume of applications we receive we may not be able to respond to all candidates
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group