Customer Service Advisor
Red Recruitment is recruiting a Customer Service Advisor in Banbury for our client who are a family-owned vehicle finance company.
The role will independently work customer complaints from beginning to end, including full investigation and resolution in line with Company policies, process, FCA guidelines and the Consumer Rights Act.
The hourly rate for this role is £12.21 and is a temporary position.
Benefits and Package for a Customer Service Advisor:
Salary: £12.21 per hour
Hours: Monday - Friday, 9am - 5.30pm
Contract Type: Temporary
Location: Banbury
Smart, Casual dress
Company events
Company pension
Referral programme
Transport linksKey Responsibilities of a Customer Service Advisor:
Acknowledge receipt of complaints via letter, email, or phone from customers, Financial Ombudsman Service or other agencies and record them on relevant databases.
Review results of investigations and put together a final response to be signed off by the legal department.
Inputting data onto in house system and recording status, level and outcome of all complaints for reporting purposes.
Implement and monitor the full complaint life cycle whilst keeping to strict deadlines in keeping with complaint guidelines.
Maintain active communications with all stakeholders, seeking to always manage expectations. Key Skills and Experience of a Customer Service Advisor:
You should have a positive "can do" attitude and be enthusiastic to learn new skills
You should want to exceed both your own and the customer's expectations
Excellent communication skills, both written and verbal is required with a good telephone manner
Experience in FCA Regulated Background
If you are interested in this position and have the relevant skills and experience required, please apply now!
Red Recruitment (Business)