Equal Opportunities At Crawford & Company we are committed to creating an inclusive work environment. We don't just talk about diversity and inclusion; we aim to infuse it into everything we do - underpinning our strategy with three core elements: Consciousness Capability Culture We welcome applications from all candidates, no matter their background. So, what are you waiting for? Apply today, we're looking forward to your application. Position Summary To manage a mixture of high and low value Engineering claims Investigations may be UK based or overseas To maintain and enhance client relationships To mentor and develop junior staff Work both externally and internally assessing Engineering claims, and adjusting where appropriate Calculating and agreeing settlement of claims, and preparing final reports Maintain and develop a culture of high level technical expertise and standards Generate new business for the UK business Functional Knowledge Strong technical knowledge of Loss Adjusting Good understanding of the GTS market & culture and opportunities and threats Knowledge of new business generation techniques Knowledge of FSA procedures and the TCF initiative General Background, Experience & Professional Qualifications A recognised profile within the area of Engineering claims, with a reputation for excellence Strong technical background with recognised qualifications Experience of achieving financial targets in a complex environment Good understanding of the Major Incident markets Strong financial management skills Key Responsibilities Receiving and acknowledging new claims Preparing case management plans, visiting the Insured, Brokers, Claimants, Claimants' representatives, Insurers, Re-insurers, Captives and retained Experts Preparing reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions Visiting sites, interviewing witnesses and preparing witness statements where required Instructing and controlling forensic scientists and other experts as appropriate Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication Developing working relationships with existing clients and helping to identify and plan approaches to new clients Market for existing and new business lines Maintain and update files and records keeping fully up to date on any technical or legal changes that may have a bearing on a case Mentor, develop, train and monitor junior staff Behaviours Strongly customer focused at all times to ensure development and maintenance of client relationships Demonstrates high levels of personal integrity and professionalism Team player; able to exchange information and knowledge at all levels Portray and develop positive working relationships within own team and across teams Mentor and encourage junior members of the team Be solutions focussed in order to deliver against targets Skills An ability to make sound judgement calls in complex situations Strong people management skills Ability to energise and motivate teams to achieve Excellent client facing skills Public speaking & presentation skills Excellent communication skills High credibility, both internally and externally, and an ability to represent the Company at the highest levels