The vacancy About the role Contract: Permanent Hours: 40 hours per week Location: Birmingham At Bromford, we're committed to creating safe, warm, and well-maintained homes. As a heating customer delivery manager, you'll lead a team of engineers to deliver quality heating repair and maintenance services across multiple locations. Reporting to the M&E heating service and repair programme manager, you'll manage a team of around 12 engineers working across repairs, maintenance, voids (Empty Homes), and servicing programmes. You'll take a hands-on approach to ensure high standards, coach your team to meet performance targets, and oversee quality assurance across all aspects of delivery. You will also play a critical role in ensuring that work is delivered safely, efficiently, and in line with compliance and customer expectations. What we're looking for We're seeking a skilled professional with strong leadership qualities and a proven track record in heating services. You'll bring: NVQ Level 3 in HVAC (or equivalent qualification) Core Gas Safety (CCN1) and SSCS Certificate (or equivalent) Gas Safe "Registered Person" status Level 3 Gas Audit qualification Extensive experience in heating systems from installation to commissioning Proven ability to lead, develop, and manage technical teams Strong understanding of CDM Regulations and gas safety procedures, including unsafe situations Excellent communication, organisational, and people management skills Additional requirements A full UK driving licence (a company car or cash allowance is provided with the role) An enhanced DBS check is required (we will arrange this for you) Right to work in the UK Please review the role requirements and specifications attached at the bottom of this advert before submitting your application. Benefits package We want you to thrive at Bromford. That's why we offer a comprehensive benefits package designed to support your wellbeing and reward your contributions: Annual leave: 27 days per year, plus bank holidays, with an option to buy or sell up to 5 days Personal benefits fund: £500 annual allowance for benefits such as private medical insurance, dental treatment, critical illness cover, or gym membership Performance Bonus: Based on individual and company-wide targets Pension options: Choose from two pension schemes, with employer contributions of up to 10% Retail discounts: Save money on groceries, clothing, electronics, and more Health and wellbeing services: Free access to 24/7 GP services, counselling, legal advice, and more At Bromford, we've been certified as a Great Place to Work, and we're proud of our inclusive, values-led culture. Closing date: 18th July 2025 Please apply early, as we may close the vacancy early if we receive a high volume of applications. If you have any questions or need assistance, please contact Natalie Sayer, Resourcing and Talent Specialist, at Natalie.sayer@bromford.co.uk. About us We're part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive. We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032. But we're only just getting started. Through place-based working, our people build progress from the ground up. You'll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter. And we've created a thriving place of our own - giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (https://www.bromford.co.uk/careers/working-for-bromford/). We're a place for people determined to make a difference. Bromford. A place to make your own. Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA community. Great Place To Work Certified Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.