ICTS ROLE PROFILE
Role Title
Training and Operational Support Coordinator
Department
Corporate Security
Hours
40 hours per week
Location
Slough and West Drayton
Principal Accountabilities
Coordinate and deliver training programs for site teams.
Audit operational standards and identify skills gaps.
Support succession planning and career development initiatives.
Assist the Strategic Account Manager with day-to-day administrative tasks, including payroll management, uniform orders, and minute-taking.
Ensure compliance with client and company standards across all sites.
Monitor and report on training effectiveness and operational performance.
Maintain accurate records of training and audits.
Work closely with Site Security Managers and other stakeholders to ensure smooth operations.
Act as a liaison between the Strategic Account Manager and site teams for training and operational matters.
Qualifications and Experience
Proven experience in training coordination or operational support roles.
Strong organizational and administrative skills.
Excellent communication and interpersonal abilities.
Ability to work independently and manage multiple priorities.
Valid SIA license
Knowledge of security operations (preferred but not essential).
Full training, uniform (if applicable) and health and safety equipment are provided, and you will also have access to:
• Personal Pension Scheme
• Health Insurance Scheme
• Discount shopping platform
• Employee Assistance Program
• Cycle to Work Scheme
Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do the same.
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