About Us: Established in 2000, Extons Foods are now one of the UKs largest independent cheese processing companies supplying sliced, grated, block and continental cheese to wholesalers, retailers, and sandwich manufacturers. We have continually grown and we’re not slowing down! A Family Run business with a friendly hands-on approach. To support our continued growth, we are seeking a proactive and organised Order Processor and Sales Administrator to join our Sales and Customer Service Team and help ensure smooth order processing and effective communication across departments. Role Description: This is an office-based role processing and managing customer orders. The Order Processor and Sales Administrator plays a key role in ensuring customer orders are processed accurately and efficiently from receipt through to dispatch. Acting as a central communication point between sales, production, and the warehouse, the role helps ensure that customer requirements are met and any operational issues are quickly identified and resolved. This position requires a fast-thinking individual with a proactive, can-do attitude who can adapt quickly to daily challenges and work collaboratively with colleagues across the business. Key Responsibilities: Accurately process customer orders and amendments Ensure orders are confirmed, scheduled, and communicated to the relevant departments in a timely manner Work closely with the Finance and Sales team to ensure orders are dealt with efficiently to avoid delivery delays Work with the supply chain, planning and transport departments to ensure all customer requests go smoothly Monitor order progress and coordinate with production and warehouse teams to ensure on-time fulfilment Work with the Sales team to organise delivery of samples to customers in a timely manner Maintain accurate order records, documentation, and system updates Provide administrative support to the sales team, including preparing reports, updating customer information, and assisting with account documentation Liaise with customers regarding their orders and general enquires, taking ownership of any escalations for their enquires. Effectively escalate new sales enquires in a timely manner to the relevant Account Manager When necessary, assist the Technical and Sales team with NPD projects Assist with pricing updates, customer communications, and internal reporting when required Work closely with the Warehouse and Production teams to ensure order requirements are clearly communicated Act as a key point of contact between departments and customers to help resolve operational queries and order related issues Support the Warehouse Manager and operational teams by helping identify and communicate any issues affecting orders or deliveries Respond quickly to daily challenges that may affect order processing or delivery schedules Work collaboratively with internal teams to find practical solutions and maintain customer service standards Deliver a high standard or customer service through professional communication and timely responses Maintain positive relationships with key customers by ensuring reliable order management and support The ideal candidate: The ideal candidate must have: Excellent working knowledge of Microsoft Office Previous experience in an administrative, sales support, or order processing role (previous experience within FMCG, or a similar operational environment is desirable) Strong organisational skills with excellent attention to detail Ability to work in a fast-paced environment and manage multiple priorities Strong communication and interpersonal skills across different departments Personal Attributes: Self-motivated, with initiative and the ability to work unsupervised Strong and effective communicator Organised Fast-thinking and solution-oriented Positive, proactive, and adaptable Strong can-do attitude with a willingness to support colleagues Able to remain calm under pressure and respond effectively to daily challenges Reliable and committed to delivering high standards of work Working Hours: 40 hours per week, Monday to Friday Office based Benefits: Profit share scheme 31 days holiday, inclusive of bank holidays, increasing with service An extra day off for your birthday! Health cash plan (Medicash), after 3 months Enhanced maternity, paternity, adoption and shared parental leave pay Employee Assistance Programme Company pension scheme (4% employer contributions) Company paid events throughout the year FREE pack of cheese every week plus a discounted staff cheese shop Free parking, within proximity to all major travel networks Doughnut Fridays Free fruit on a Tuesday If this sounds like it could be the role for you then email HR@extonsfoods.com Learn more about Extons Foods at https://www.extonsfoods.com/