Billings Administrator, Three Legged Cross
Added 15 Apr 2025
Job Summary
Location: East Dorset
Hours: 8:30am - 5:00pm, Monday to Friday, Office Based
Salary: Circa £27K per annum, dependent on experience, with benefits including free parking, 23 days holiday plus Bank Holidays (rising to 25 days after 2 years), and pension.
PLEASE NOTE: DUE TO THE LOCATION OF THE ROLE, YOU DO NEED YOUR OWN TRANSPORT.
Aspire Jobs is pleased to be working exclusively with our client, a well-established and reputable IT solutions provider based in East Dorset.
They are seeking an experienced Billings and IT Administrator with at least 3 years of office administration experience, strong communication and customer service skills, and familiarity with various systems, including a CRM.
This role requires superb attention to detail, logical thinking, and the ability to recognize mistakes easily. You should be orderly, diligent, and able to communicate effectively with customers and colleagues, demonstrating a proactive and problem-solving approach.
This is a dynamic role that involves working at pace, thinking outside the box, and managing multiple tasks efficiently.
Requirements of the Billings and IT Administrator:
* Experience with CRM systems and MS Office
* Excellent administration and customer service skills
* Strong attention to detail
* Logical thinker
* Confident telephone manner
* Team player with strong organizational skills
* Able to work well under pressure
* Methodical and proactive
Job Responsibilities:
* Placing new orders with suppliers for Telecoms and IT services and managing existing services for customers
* Collaborating with internal teams, customers, and suppliers to ensure timely service delivery
* Processing accurate customer billing, including recurring and one-off charges
* Inputting order details and updating projects/tickets accurately
* Maintaining and updating billing systems and managing monthly bill runs
* Monitoring and acting on contract renewals and service cancellations
* Handling queries related to billing discrepancies and other issues
* Maintaining high process quality and consistency
* Contributing to the ongoing development of the Provisioning Team
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