Subcontractor Planner
Location: Basildon
Type: Permanent, Full-time, Office-based (8:00am – 5:00pm)
Salary: £27,500
About the RoleWe are seeking a highly organised Subcontractor Planner to join our Basildon Repairs Team. Based in our office, you will be responsible for managing a high volume of calls and coordinating appointments with clients, subcontractors, suppliers, and supervisors.
In this role, you will ensure that all future jobs are scheduled to meet contractual Service Level Agreements (SLAs) and maintain clear communication with residents to manage expectations effectively. Using our in-house system, you will oversee subcontractor works, provide updates to clients, and attend review meetings to discuss performance and areas for improvement.
Key Responsibilities
Manage complex repairs and handle demanding customers, including those who have experienced service failures, maintaining customer satisfaction.
Oversee subcontractor jobs to ensure the same quality of service as in-house operatives.
Coordinate with the Commercial team and Operatives to order and collect materials promptly, aiming for first-time fixes wherever possible.
Handle calls and emails from clients to log issues, deploy operatives, and provide regular updates.
Keep the system up to date to ensure both clients and operations teams have the latest information.
Maximise scheduling productivity and efficiency.
Schedule follow-on works when first-time fixes are not possible.
Monitor case workloads and escalate issues to the Team Leader where required.
Plan, allocate, and operate in line with contractual KPIs to exceed client expectations.
Benefits
26 days holiday bank holidays
Enhanced pension plan
Healthcare cash plan (including 24hr GP)
Life assurance & accident cover
Share save scheme
Enhanced maternity & paternity pay
Work perks discounts & vouchers
Option to buy & sell holiday
Flexible working & flexible bank holidays
Cycle to Work scheme
2 paid volunteering days
Learning & development opportunities
Extensive wellbeing support, including EAP
Loyalty & values awards
Funded professional subscription
Eye care vouchers
Please apply or call Leah Seber at Build Recruitment