COMPLAINTS HANDLER (B2B)Salary: £25,000Location: Manchester City Centre - fully onsite roleHours: Mon-Fri (9am-5pm)Contract: Permanent
Ready to take the lead on turning complaints into opportunities? Our client is looking for a Complaints Handler who thrives in a fast-paced environment and loves delivering exceptional service. If you're solution-focused and eager to make an impact, this is the role for you!
What You'll Do:
* Be the go-to problem-solver, managing client service issues from start to finish.
* Investigate complaints, liaise with teams, and ensure swift, effective resolutions.
* Own the process: track complaints, meet SLAs, and go the extra mile to ensure client satisfaction.
* Shape the future by developing tools and training to improve service quality.
What You'll Bring:
* Strong attention to detail, excellent communication, and problem-solving skills.
* Experience in handling complaints, ideally in a B2B environment.
* Confidence to challenge and influence at all levels.
* A collaborative approach and a passion for delivering the best outcomes.
Why Join?
Join a multi-award-winning team that's all about fast-paced problem-solving and career growth. You'll get the chance to tackle a variety of service issues across sectors, with plenty of support to develop your skills and build your career. Salary reviews twice a year.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
About the job
Contract Type: FULL_TIME
Specialism: Business Support
Focus: Customer Service
Industry: Call Centre and Customer Service
Salary: Up to £25,000 per annum
Workplace Type: On-site
Experience Level: Associate
Location: Manchester
Contract Type: FULL_TIME
Specialism: Business Support
Focus: Customer Service
Industry: Call Centre and Customer Service
Salary: Up to £25,000 per annum
Workplace Type: On-site
Experience Level: Associate
Location: Manchester
FULL_TIME
Job Reference: YP208O-12E98507
Date posted: 5 June 2025
Consultant: Georgia Prescott
northern-west business-support/customer-service 2025-06-05 2025-08-04 call-centre-and-customer-service Manchester Greater Manchester GB GBP 25000 25000 25000 YEAR Robert Walters https://www.robertwalters.co.uk https://www.robertwalters.co.uk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true #J-18808-Ljbffr