Overview
Recptionist/Switchboard at Serco – Great Western Hospital. Full Time – 37.5 hours per week. Monday – Friday 11:00–19:00. Salary £24,465.00 per annum, plus Serco benefits.
To provide a timely and effective 24 hr switchboard/Helpdesk & emergency service to the client, ensuring that the service meets and exceeds the requirements of the service level specification.
Main Accountabilities
* Connect and transfer internal and external calls in accordance with the criteria in the service specification.
* Operate the Bleep system and emergency phone system to ensure that all emergency teams and Major Incidents are actioned according to current Trust and operational policies and procedures.
* Follow the Trust’s procedures for replacing faulty and lost bleeps both in and out of hours.
* Ensure complete understanding of the Major Incident Plan to be able to respond in line with current processes and procedures.
* Manage the emergency systems and alarms (Fire and BMS) to ensure that in the event of an alarm the appropriate teams are notified to take corrective action.
* Maintain the On-call listing for doctors and key staff as notified by the Trust.
* Ensure that the information gained through the performance of the role is treated in strictest confidence in line with current company, Trust and legal requirements.
* Assist in the development, implementation and maintenance of admin systems issued by Trust IT that positively contribute to the effective and efficient management of information and records.
* Be responsible for your workstation and the general housekeeping of your working environment.
* Train new staff in all the above as and when required.
* Cover Helpdesk duties as follows: receive and process face-to-face requests to ensure timely and effective completion of work in accordance with the service level specification.
* Ensure that the relevant information is logged into the CARPS database to enable the accurate transfer of information to the appropriate department; provide the department with a task number.
* Follow Helpdesk procedures and ensure they are regularly maintained for any new procedures or amendments to existing procedures.
* Responsible for the production, issue and receipt of Keri Security access badges within a 24-hour timeframe.
* Process all car parking intercom queries and log any faults with the barriers/machines.
* Ensure all know locum doctors are given the relevant information required to them as requested by the Trust before they start their duties.
* Ensure Contractors/visitors sign in correctly with relevant paperwork.
What You Will Need For The Role
* GCSE standard or equivalent, including Maths and English to GCSE level.
* Desirable – use of a switchboard system or call centre.
* Good verbal and written communication skills.
* Computer literate (Microsoft Office).
* Customer focused with a high degree of attention to detail.
* Ability to function in a pressurised environment and manage competing priorities.
* Ability to work effectively as part of a team; motivated self-starter with commitment and enthusiasm.
What We Offer
* Salary: Competitive salaries with annual reviews.
* Pension: Up to 6% contributory pension scheme.
* Holidays: 25 days' annual leave plus bank holidays.
* Training and development: Wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and focus on internal progression.
* Wellbeing: 24/7 Employee Assistance Programme, healthline, wellbeing app, cash plans, and discounts across retailers.
* ShareSave scheme: Save regularly with the option to buy Serco shares at a discount at the end of the savings period.
* Employee networks and charity volunteering opportunities.
About Serco
At Serco, the nature of the work is important and everyone has an important role to play. We are a team delivering essential public services worldwide in defence, transport, justice, immigration, healthcare and citizen services. We are innovators committed to redesigning and improving public services for the benefit of everyone. We offer inclusive programs and employee networks to support diversity and belonging.
How to Apply
Please click on the apply button to complete your application. We encourage diverse candidate pools and will provide reasonable adjustments at interview through to employment. For help with your application, contact 0345 010 4000.
#J-18808-Ljbffr