Overview
Join Our Friendly Team at Jubilee Park Medical Partnership
Are you a people person with a passion for helping others? We are a welcoming GP practice serving 12,300 patients across two sites in Carlton and Lowdham. We are looking for three enthusiastic, flexible, and friendly team members to join our Care Coordination Team.
What’s in it for you:
* A caring, supportive, and fun team
* A role where no two days are the same
* Training to help you feel confident
* The chance to make a real difference
Available Positions:
25 Hours/Week
* Monday: 8:00 AM – 1:00 PM
* Tuesday: 1:30 PM – 6:30 PM
* Wednesday: 8:00 AM – 1:00 PM
* Thursday: 1:30 PM – 6:30 PM (Every 3rd week 3:00 PM – 8:00 PM)
* Friday: 8:00 AM – 1:00 PM
* Some weekend work may be required across both sites.
Why Join Us:
* Be part of a supportive and fun team
* Make a difference every day
* Comprehensive training
* A fulfilling and rewarding role
Apply today and become part of the Jubilee Park family!
Role and Responsibilities
Join Our Front Desk Team as a Care Coordinator
As the first point of contact for our patients, you’ll be the friendly face and reassuring voice they rely on. You’ll help ensure the practice runs smoothly by:
* Welcoming patients with warmth and assisting them in person or over the phone
* Handling reception and administrative duties with ease and professionalism
* Collaborating with healthcare professionals to provide seamless care
* Managing patient appointments and directing them to the appropriate services
* Offering exceptional customer service with a positive, problem-solving mindset
This role is perfect for someone who loves helping others, thrives in a fast-paced environment, and enjoys being part of a dynamic team!
About Us
Why Join Jubilee Park Medical Partnership
We pride ourselves on being a friendly, caring, and supportive practice providing top-quality care to 12,300 patients across our two sites in Carlton and Lowdham. We are a team that values hard work, supports each other, and puts patients first.
Team
* GP Partners and Salaried GPs
* Advanced Nurse Prescriber and Nurse Prescribers
* Practice Nurses and Healthcare Assistants
* Reception/Care Coordination Team
* Administration and Management Team
Come and be part of a practice that truly values its team and the difference they make.
Details
Date posted: 10 September 2025
Pay scheme: Other
Salary: £12.71 an hour
Contract: Permanent
Working pattern: Part-time
Location: 61 Burton Road, Carlton, Nottingham, NG4 3DQ; and Francklin Road, Lowdham, Nottingham, NG14 7BG
Reference number: A0567-25-0010
Employer: Park House Medical Centre
Employer website: https://www.thejubileepractice.co.uk/
Job description and Person Specification
Job responsibilities
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties include greeting and directing patients, effective use of the appointment system, booking appointments, processing information and assisting patients as required. To act as the central point of contact for patients, distributing information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Flexibility to work across sites is essential. Please read the attached Job Description and Person Specification.
Qualifications
Essential: Educated to GCSE level or equivalent; GCSE Mathematics & English (C or above)
Desirable: Customer service qualification (NVQ) or equivalent; NVQ Level 2 in Health and Social Care
Skills
Essential: Excellent communication skills (written and oral); Strong IT skills; Clear, polite telephone manner; Competent in Office and Outlook; Time management; Teamwork and autonomous working; Interpersonal skills; Problem solving & analytical skills; Ability to follow policy and procedure
Desirable: SystmOne user skills
Knowledge
Essential: Understanding of a General Practice reception environment
Experience
Essential: Experience of working with the general public; Administrative duties
Desirable: Experience of working in a health care setting
Personal Qualities
Essential: Polite and confident; Flexible and cooperative; Motivated; Forward thinker; High integrity and loyalty; Sensitive and empathetic in distressing situations; Ability to work under pressure
Other
Essential: Flexibility to work outside of core office hours; Disclosure Barring Service (DBS) check
Desirable: Own Transport
Disclosures
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.
How to Apply
To apply, please submit your application in line with the posting requirements. For more information, visit the employer website above.
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