Overview
Reporting to the Service Delivery and Compliance Management team, you will be the first point of contact for students, staff and visitors, supporting day-to-day operations in halls and ensuring an exceptional, student-focused experience. This includes responding to enquiries, resolving service issues, assisting with welfare concerns, and contributing to a supportive living environment through events and engagement initiatives. You’ll work closely with ResLife Ambassadors, Estates teams and other University departments to help deliver a safe, welcoming and inclusive residential community. Your role will be varied and central to the student residential experience.
Location: Brunel University London, Uxbridge Campus
Salary: Grade 5 from £29,450 to £30,889 inclusive of London Weighting with potential to progress to £33,313 per annum, inclusive of London Weighting, through sustained exceptional contribution.
Hours: Full-time, shift-based including evenings and weekends
Contract Type: Permanent
Directorate: Directorate of Estates, Estates Department
Brunel University London was established in 1966 and is a leading multidisciplinary research-intensive technology university delivering economic, social and cultural benefits. For more information please visit: https://www.brunel.ac.uk/about/our-history/home
Responsibilities
* Respond to enquiries from students, staff and visitors and resolve service issues in halls.
* Assist with welfare concerns and contribute to a supportive living environment through events and engagement initiatives.
* Handle service requests and maintenance queries; help run welcome events and community activities.
* Work with ResLife Ambassadors, Estates teams and other University departments to deliver a safe, welcoming and inclusive residential community.
* Provide front-line support in a 24/7 residential operation with shift-based hours including mornings, evenings and weekends.
Qualifications
* Experience in a customer service or administrative role.
* Strong interpersonal and organisational skills.
* A proactive and flexible attitude, able to work effectively under pressure.
* Good working knowledge of MS Office and administrative systems.
* A genuine commitment to enhancing student wellbeing and community.
Additional Details
We offer a generous annual leave package plus discretionary University closure days, excellent training and development opportunities, a great occupational pension scheme and a range of health-related support. Closing date for applications: 10 September 2025. For further details about the post including the Job Description and Person Specification and to apply please visit https://careers.brunel.ac.uk. If you have any technical issues, please contact hrsystems@brunel.ac.uk. All applicants should be eligible to live and work in the UK for the duration of any offer of appointment. Brunel University London has a strong commitment to equality, diversity and inclusion.
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