Why this role matters
Demand for urgent mental health support is rising - and with it, the need for innovative, resilient leadership.
You'll lead a service that:
* Integrates NHS 111 "Press 2 for Mental Health", enhancing accessibility and responsiveness
* Works at the frontline of urgent care, where performance, speed, and compassion are critical
* Uses digital tools like MiDOS and NHS Pathways to streamline triage and improve patient flow
* Collaborates with partners including London Ambulance Service, police, and local authorities
* Delivers a 2-hour Urgent Crisis Response, helping reduce unnecessary A&E attendances
* Oversees vital safeguarding processes, including Merlin reports, ensuring vulnerable individuals receive timely and appropriate follow-up.
What you'll be leading
* A fast‑paced, high‑pressure crisis access service operating 24/7
* A skilled, multidisciplinary workforce delivering triage, risk assessment, and intervention
* Service transformation in response to increasing call volumes and system pressures
Make a real impact - every hour of every day
About the Service
Our Single Point of Access (SPA) is a 24/7, high-demand service handling around 50,000 calls annually, supporting people in crisis and connecting them to the right care - fast. As our SPA Service Manager, you'll play a pivotal leadership role in shaping how urgent mental health support is delivered across three diverse boroughs.
This is more than an operational role—it's an opportunity to transform pathways, improve outcomes, and influence system‑wide change.
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