Job Title: Operational Support Administrator
Location: Wonford Hospital, FORCE Cancer Charity, Exeter, EX1 2RN
Hours: 22.5 per week Monday -Wednesday - Friday 8.30am - 4.30pm - can be flexible but not less than 3 days or 5 mornings / afternoons
Trust Location: Royal Devon University Healthcare NHS Foundation Trust
Role type: Temporary for 6 months with possibility of extension
Reference: 84728
What you’ll be responsible for:
· Contribute to the administration of the support services delivered at FORCE, including the benefits service
· Informally assess each contact for their wider emotional, mental, psychological and physiological support needs, making referrals and signposting where appropriate
· Liaise with cancer patients and their families, carers and supportive people tactfully, patiently and with empathy, in line with our ethos of ‘being a real human being’ and offering a warm, humane, caring and empowering presence to service users and colleagues
· Liaising with service users by phone, email and face-to-face to book in appointments for a range of support services
· Booking appointments on the Citizens advice electronic calendar
· General administration duties
This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.
You’ll learn the following whilst working at the trust:
1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation
You’ll have the following skills/experience:
· Administration experience
· Excellent telephone manner
· NHS experience / working in a healthcare environment
· Empathetic and understanding
· Competent with Microsoft office programmes
As a member of NHS Professionals, you have fantastic benefits:
· Competitive pay rates- work this week, get paid next week
· Essential support when you need it- 24/7 365 days- call us anytime
· Multi locational- work across neighbouring Trusts
· Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
· Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
· Training and development opportunities- Keep up with the essentials and more
· Build holiday allowance for every shift you work- your work life balance is important to us
· Stakeholder pension scheme available- a flexible future for you and yours
Who are NHS Professionals?
We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.
As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.
Apply Today
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
Disclaimer
Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
NHS Professionals manage your data, please see our Privacy Notice on our website