Join Our Team: Night Security Team Member
40hr per week Full Time contracts available
About Us: Lost Shore is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest inland surfing pool in Europe, has arrived next to Europe’s largest indoor climbing arena, and is putting Scotland on the map for all the right reasons!
But it’s the range of other activities and leisure offerings that make us so special, offering something for everyone.
Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.
The Role: Night Security Team Member
The Night Security Team play a critical part in determining our Visitor's out of hours onsite experience, including responding to queries, dealing with incidents and resolving issues in an appropriate, safe and timely manner.
What you will be doing:
§ Responding to issues and queries about the Resort, from both Visitors and 3rd parties, either in person or on the phone.
§ Working as a Team Member of the Safety and Security Team, the role involves out of hours work and at times, lone working.
§ Accountable for delivering a world class Visitor experience in a safe, appropriate and legally compliant manner.
§ Reporting to the Health, Safety and Security Manager and working with and alongside other Management Team Members.
Visitor Experience: Utilise in-depth knowledge of resort offerings to understand visitor needs, communicate effectively with visitors and colleagues, gather feedback, and ensuring guest satisfaction and loyalty.
Working as a Team: Support the Safety and Security Manager to foster a positive work environment, maintain open communication channels, address challenges promptly, and ensure adherence to People Policies and Procedures, contributing to a cohesive and effective team dynamic.
Ways of Working: Work with the Safety and Security Manager to maintain legal compliance and uphold brand values, supporting the Management Teams in incident management and providing accurate records to ensure effective communication and resolution.
Qualifications, Skills and Experience
§ A valid in date Frontline Door Supervision SIA Licence.
§ Demonstrated ability to handle issues independently and escalate when necessary, ensuring smooth operations.
§ Strong commitment to customer satisfaction, maintaining high standards and building lasting relationships with stakeholders.
§ Exceptional organisational, report writing and time-management skills, ensuring attention to detail and effective task prioritisation.
§ Ethically minded with a dedication to equality, diversity, and inclusion, coupled with a calm demeanour in challenging situations.
§ Available for overnight shifts, including periods of lone work, particularly during site closures.
Why join the Lost Shore Team?
* A front-row seat to Europe’s largest inland surf resort.
* Sunsets over the surf lake (because everyone need a moment to breathe).
* A team that knows how to have fun at work but equally understands the value of hard graft.
* A chance to put your stamp on Lost Shore’s legacy.
* On top of an attractive salary, you will also enjoy a competitive benefits package including 28 days paid holiday, pension and lots more!
*Please note, we will be carrying out interviews whilst this advert is live. Please submit your application as early as possible to avoid disappointment. *