Champneys Head Office
Contract: Full Time
Salary: Dependent on experience
Based at Champneys Springs
Role Overview
We are seeking a customer-focused Internal IT Support Engineer to support our hotel, spa, and resort operations. The role involves providing day-to-day IT support to staff across multiple departments, ensuring business-critical systems remain reliable and secure. You will be responsible for supporting front-of-house, back-office, and guest-facing technologies, including property management systems, POS, Wi-Fi, and conferencing facilities. This role requires excellent technical skills, strong communication, and the ability to deliver high-quality IT service in a fast-paced hospitality environment. Travel between resorts and hotel sites will be required as part of this role.
Key Responsibilities
* Act as the first point of contact for IT support requests from hotel, spa, and resort staff.
* Act as the primary point of contact for IT issues, escalating complex cases to senior engineers or third-party vendors when required.
* Provide 1st and 2nd line support for desktops, laptops, printers, and mobile devices.
* Support property management & point-of-sale (POS) systems
* Maintain user accounts and access permissions in Active Directory and Microsoft 365.
* Provide support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
* Troubleshoot and escalate networking issues (Wi-Fi, VPN, DHCP, DNS, firewalls).
* Ensure security compliance, patching, and monitoring of IT systems.
* Keep asset registers, documentation, and support procedures up to date.
* Assist with IT projects such as system upgrades, migrations, and rollouts of new technologies.
* Provide training and guidance to staff on using IT systems effectively.
Key Skills & Experience
* Experience in an IT support role (1st/2nd line) ideally within a hospitality, retail, or similar fast-paced environment.
* Strong understanding of Microsoft 365, Active Directory, and Windows environments.
* Basic networking knowledge (switching, Wi-Fi, VPNs, DHCP/DNS).
* Experience with Wi-Fi troubleshooting.
* Strong communication and interpersonal skills, with a customer service mindset including the ability to simplify and explain new technologies
* Ability to prioritise and manage multiple support requests.
* Flexible approach to working hours (occasional evening/weekend support if required).
* Full UK driving licence and willingness to travel between sites.
Desirable Skills
* Knowledge of virtualization (VMware/Hyper-V).
* Exposure to Azure AD, Intune, and mobile device management.
* Strong interest or experience in AI-powered tools and automation.
* Ability to explain emerging technologies
Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
Not only will you work in great company you will also have access to the following:
* Health, Wellness and Wellbeing incentives
o Digital fitness programmes
o Nutrition guides and recipes
o Self-Guided meditation
o Wellbeing podcasts
* Champneys experiences (such an overnight stay or an ultimate spa day experience)
* App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
* In house social media connecting our Champneys Family
* Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
* Motivating, rewarding and engaging colleague events.
* Discounted stays for you, your friends and family at any of our properties.
* Complimentary Spa Day on completion of your probationary period.
* 50% discount on all Champneys products.
* Great discounts on our partner products Elemis and Clarins.
* Discounted membership to our exceptional health clubs.
* Merlin Entertainments Attraction.
* Introduce a friend incentive.
* Long Service celebrations.
* Free parking [Hotels and Resorts only].
* Professional Uniform.
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