Ops Performance Manager
Key Responsibilities/What You Do
Within the Global Operations (COO) function, the Performance and Productivity Team is responsible for overseeing and optimizing the financial and performance management processes of Operations. This involves strategic financial planning, budgeting, and analysis to support effective decision-making and global Operations performance. The unit contributes to the organization’s overall success by ensuring financial health, identifying opportunities for efficiency improvements, and providing valuable insights to support the achievement of strategic goals. Its scope is global COO across +50 business units and all Lines of Business (LoB) with approximately 17,000 FTE.
As an Ops Performance Manager, you will report to [manager role] and manage a team responsible for developing and delivering accurate and timely reports for all LoBs within your assigned country or region. Your role involves ensuring maximum automation and harmonization of the reporting landscape. The role requires strong leadership, change management skills, excellent analytical skills with affinity to IT and new technology, and an agile mindset aiming for continuous improvement and excellence at every touchpoint. Effective communication is essential to convey complex information considering the audience. Ultimately, you play a critical role in providing actionable insights to support informed decision-making across the organization and the achievement of global strategic goals.
You will be responsible for:
• Ensuring delivery of all relevant reports (external & internal) in time, quality & budget.
• Fostering efficiency of performance reporting by implementing global assets & tools and actively shaping harmonization by bringing up best practices and practical approaches.
• Pushing for context-driven reporting throughout all layers and dimensions with deep analytics and consistency across steering forums.
• Building and leading a high-performing team of operations professionals, fostering a culture of trust, entrepreneurship, and technical excellence that improves AES (Allianz Engagement Survey) scores.
• Collaborating closely with other Operations and non-Operations departments to gather data and contribute to cross-functional initiatives.
• Leading the design and creation of reports to meet the information needs of Allianz Partners and external stakeholders.
• Supporting planning & forecasting by providing comprehensive performance data along with deep insights and simulation.
• Supporting in the development and tracking of key performance indicators (KPIs) to measure the effectiveness of reporting functions.
• Overseeing data analysis processes to ensure accuracy, relevance, and reliability of reported information.
• Actively contributing to the design, development, and continuous improvement of reporting processes.
• Implementing and maintaining quality control measures to ensure the integrity of reported data.
• Staying up-to-date with the newest reporting tools and technologies and integrating innovations to improve reporting capabilities.
• Implementing measures to ensure the security and confidentiality of sensitive data in reporting processes.
• Ensuring reporting practices adhere to industry regulations and organizational standards.
• Effectively communicating complex data insights to all relevant stakeholders to facilitate informed decision-making.
• Aligning reporting initiatives with strategic objectives to contribute to overall business success.
• Providing training and support to the Performance team to enhance their reporting skills and capabilities.
Key Requirements/What You Bring:
The role requires strong analytical and communication skills. You need to be a team player with a Finance and/or Operations performance management background, high motivation, and energy, eager to learn more about insurance and service business, its core operations, and underlying drivers for cost & productivity.
• 5+ years of experience working within Operations, Finance, IT, audit, consulting, or a similar analytical role with affinity to new technologies.
• Proven leadership skills with or without a formal people manager role (e.g., via projects)
• A passion for data, technology, and analytics, translating data-driven insights into decisions and actions.
• Excellent knowledge of Microsoft Excel (incl. VBA) and BI tools; preferably programming skills (e.g., Python).
• IT technical affinity as well as knowledge and practical experience in handling databases and process systems.
• Ability to bring structure into complex issues and have very good analytical skills.
• Passion for managing change and being a good communicator with the ability to thrive in a global setup.
• Comfortable with multiplex setups driven by a large number of (senior) stakeholders in a multicultural environment.
• Proficiently & efficiently working in Excel & PowerPoint.
• Knowledge of BI tools and similar, e.g., PowerBI, SAP BO, SQL.
• Fluent in English, additional language as a plus.
Key Benefits/What We Offer:
Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive, and assistance. Customer-driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech, high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners’ businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel, and Allianz Care.
90291 | Underwriting | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Great to have you on board. Let's care for tomorrow.