Fulfilment Operations Supervisor
Location: Waterlooville | Permanent
Reporting to: General Manager
Giftpro is a leading hospitality gift voucher platform, powering beautifully branded gifting experiences for some of the UK's best-known hospitality brands. Following our move to Waterlooville, we're growing our operations team and are looking for a Fulfilment Operations Supervisor to take ownership of our physical voucher fulfilment operation.
This is a hands-on role at the heart of our customer experience. You'll run the day-to-day fulfilment operation, ensuring vouchers are printed, packed, and dispatched accurately and on time — especially during our busy festive peak.
What you'll do
* Run the daily physical fulfilment operation for printed gift vouchers
* Work hands-on while supervising workflow and priorities
* Line manage one permanent team member and oversee temporary staff during peak periods
* Monitor stock levels and carry out regular stock checks and stock takes
* Liaise with print and fulfilment suppliers, escalating issues when needed
* Support operational reporting and peak readiness
* Maintain a safe, organised, and efficient fulfilment workspace
* Obtain and hold a Personal Alcohol Licence to support alcohol-related vouchers
Why Join Us?
* Competitive salary + benefits
* 25 days holiday + your birthday off
* Private medical insurance (Bupa) & health cash plan
* Life assurance & income protection
* Enhanced parental leave & family wellbeing support
* Perkbox discounts & perks
* Generous pension contributions
* Hybrid working model
This is a key operational role in a growing business, offering real responsibility and ownership within a fast-moving and customer-focused environment.