Overview
The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. Based in a speciality POD office, the post holder will be the point of contact for all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from referral to treatment and/or discharge. The post holder will provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time. The post holder will provide administrative support to consultant/clinical teams including the management of clinicians’ diaries/timetables. The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.
Responsibilities
* Work as part of an admin & clinical team ensuring that patients are admitted efficiently for outpatient appointments, pre-admission appointments, investigative treatments, diagnostic procedures and inpatient & day-case operations within national guidelines and in accordance with the trust’s Patients Access, Booking and Choice Policy & 18 Week Referral to Treatment, Going Further on Cancer Waits. Ensure cancellations are rescheduled and recorded in accordance with Trust policy.
* Attend regular meetings with consultant teams, MDT teams, clinical staff, clinical directorates /departments and/or general managers as required, including minute taking.
* Ensure that the information on referral letters, outpatient status forms and waiting list cards is recorded accurately and comprehensively on the Trust PAS/EPR system. Check patient identity details including all demographic information during patient encounters. Amend PAS letters and patient leaflets to ensure information is accurate and current.
* When contacting via telephone to arrange an appointment for diagnostic test or TCI for operation, verify medical details and help ensure that patients are scheduled to the correct session for procedure and/or treatment, including recording and providing advice in relation to medication, starvation, allergies and/or transport in accordance with clinical protocols and Trust policy. Ensure that relevant information is available to clinical staff at the time of attendance and/or admission.
St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital (a major trauma centre and the largest healthcare provider and major teaching hospital in the area); St Helier Hospital (home to the South West Thames Renal and Transplantation Unit and Queen Mary’s Hospital for Children); and Epsom Hospital (home to the South West London Elective Orthopaedic Centre). After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Note: Please ensure your application references the job description and person specification. This advert closes on Wednesday 25 Mar 2026.
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