About The Role
Deputy Head of Operations Support You will be responsible for critical client-facing processes that directly impact service availability, client customisation, and revenue capture. This covers:
* Middle Office: end-to-end ownership of client servicing processes.
* Bookings & Control Centre: oversight of bookings and operational controls.
You will ensure these processes run reliably, are properly controlled, and continuously improve through automation and efficiency. You will also act as deputy to the Head of Operations Support, empowered to make operational decisions and manage escalations.
Reporting Line: Head of Business Operations
Worksite: Remote/ Hybrid
Responsibilities
* Leadership: Act as deputy to the Head of Operations Support, managing sub-teams, handling escalations, and embedding a culture of accountability and precision.
* Middle Office: Ensure reliable execution of all client-facing processes: account setup (automatic and custom), trading permissions, commissions & charges, system access, and technical flows (offsets, expirations, assignments). Define clear success metrics and failure triggers for all critical Middle Office processes, with emphasis on client experience and revenue protection.
* Bookings & Control Centre: Oversee manual bookings and establish a results control framework that monitors the accuracy and integrity of day-to-day business operations.
* Efficiency & automation: Eliminate manual risk points, streamline workflows, and continuously improve resilience and scalability.
Qualifications
* Background in brokerage, trading operations, or investment banking.
* Leadership experience with ability to manage and mentor teams while also acting as a trusted second-in-command.
* Industry experience in client servicing Middle Office processes (account setups, trading permission management, commissions/charges customization, system access management, expirations/assignments).
* Track record of running control functions, defining KPIs, and improving processes through automation.
Personality / Mindset
* Integrity & loyalty
* Team player with advanced communication and collaboration skills
* A hands-on, can-do attitude - always looking for solutions and thinking out of the box
* Overachiever mentality
* The capability to work and succeed in the fast-paced and ever-changing environment
We Offer
* Competitive salary
* Corporate benefits (choose your preferred options)
* Truly inspiring culture, pleasant and informal work environment
* Ongoing education & training programs
* Opportunity to network and connect in the Corporate Events
* Global career opportunities
* Benefits/perks can vary depending on the nature of your employment with the company and the country where you work.
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