Overview
Workplace Experience Manager at Mitie Cleaning & Hygiene Services. This role covers the delivery of Next Gen FM workplace services for one of the designated Hub and Spoke groups of buildings within the East HMRC estate (locations include Edinburgh, Newcastle, Leeds, Nottingham, Stratford, or Croydon).
Responsibilities
* Act as the primary representative for allocated sites, managing and enhancing client relationships through effective communication and collaborative working according to the principals of SSRM and/or ISO44001.
* Builds a comprehensive working knowledge of allocated site(s).
* Ensure that all legal and contractual service elements are delivered to standard, within target time, and in accordance with the required KPIs.
* Ensure high levels of customer experience by site team(s) and supply partners, continuously striving for operational excellence.
* Lead the teams responsible for service delivery.
* Ensure PPMs and reactive works are up to date and SLAs are met.
* Ensure site documentation is complete, up to date and maintained in line with company standards.
* Ensure asset information is kept up to date with findings correctly reported and issues rectified.
* Participate in the forward maintenance review process, assessing and reporting on lifecycle asset condition and plans.
* Ensure all statutory compliance activity is up to date and reported accurately.
* Ensure that supply chain and sub-contractor partners deliver locally and adhere to policies and procedures.
* Ensure compliance with all relevant health and safety and environmental legislation.
Person Specification
To be considered for this position, you should have a strong understanding of facilities services and maintenance activities, with demonstrable experience in managing delivery and managing people. You must be an effective communicator, able to build positive collaborative relationships with colleagues, customers, and contractors. A high level of customer care skills with a customer service focused approach is essential.
Demonstrated below are the required qualifications and attributes:
* A flexible approach with the ability to work as part of a team and be able to work with minimal supervision, including lone working.
* Strong attention to detail and ability to maintain accurate records.
* Demonstrates initiative and problem-solving ability.
* Excellent interpersonal and communication skills.
* Works methodically to ensure accuracy and is highly organised to meet deadlines.
* IT literate with proficiency in Microsoft Office; experience with CAFM systems, preferably Maximo.
* IOSH Managing Safely certification.
Desirable
A professional qualification in a related FM field would be highly advantageous but is not essential. Ideally, you will also be a trained first aider and have an understanding of DDA compliance.
Benefits
Our market-leading offering provides benefits that suit your lifestyle. Examples include access to a virtual GP, financial wellbeing support through Salary Finance (including access to earned pay before payday with a small fee), and a flexible lifestyle benefits platform with choices on holidays, insurance, and other perks. We offer high street discounts, cycle-to-work, enhanced pension contributions, and share plans where applicable. We also award Mitie Stars recognition with potential cash prizes and annual top prizes.
We are committed to inclusive recruitment and accessibility. If you have a disability or long-term condition and need reasonable adjustments during the recruitment process, please email Vishakanandhan Sivasellamuthu at vishak.sivasellamu05@mitie.com.
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving clients from banking to critical government sites, hospitals, and schools.
Application note
Join our Mitie Team. Together our diversity makes us stronger.
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