Title: Credit Controller Reports to: Head of Finance Location: Newtownards About Us Founded in Newtownards, we proudly serve bathroom retailers across Ireland and the UK. Specialising in a niche market, we deliver an unmatched selection of products, exceptional quality, and outstanding value. As we continue to expand, we are seeking an experienced Credit Controller to support our Finance Team during this exciting growth period and beyond. Role Purpose To manage and control customer credit risk, ensuring timely collection of outstanding debt while maintaining positive and professional customer relationships. The Credit Controller plays a key role in cash flow management, account governance, and cross-functional collaboration with Sales and Finance to support sustainable business growth across Northern Ireland, Great Britain, and the Republic of Ireland. Credit Control and Risk Management Cash Allocation & Debtor Management Allocate customer cash receipts accurately across three regions: Northern Ireland, Great Britain, and the Republic of Ireland. Maintain monthly debtors spreadsheets for all regions, including key performance indicators and ageing analysis. Monitor debtor balances, identify risks, and take proactive action to prevent overdue debt. Support accurate reporting of debtor positions to finance leadership. Manage customer accounts, including credit limit reviews, amendments, and ongoing monitoring. Conduct Experian credit checks on new and existing customers to assess and manage credit risk. Own the debt collection process, ensuring timely and consistent follow-up in line with company policy. Manage the bad debt process, ensuring appropriate escalation, documentation, and resolution. Customer Accounts & Query Resolution Manage accounts-related emails and customer queries professionally and efficiently, including: Requests for missing invoices or credit notes Pricing queries Proof of delivery requests Proof of payment requests Credit limit requests Raise credit notes in line with agreed processes and approvals. Handle inbound and outbound customer phone calls relating to account queries, maintaining a calm and professional approach. Process online customer payments accurately and ensure correct posting to customer accounts. Liaise closely with the Sales team regarding customer accounts, credit limits, and risk exposure. Produce credit control reports for management review when needed. Provide insight into debtor trends, risks, and opportunities for improvement. Support the wider finance team with ad-hoc accounting tasks as required. Values-Based Competencies The Customer Comes First Balances firm but fair credit control with professional customer service, maintaining trust while protecting the business. I Step Up Takes ownership of debtor balances and credit risk, proactively addressing issues and ensuring timely resolution. We Win Together Works collaboratively with Sales, Finance, and Management to manage risk, resolve disputes, and support shared business goals. Essential Criteria: Minimum 2 years in a credit control, accounts receivable, or similar finance role. Demonstrated understanding of credit control processes, debt collection, and cash allocation. Ability to interpret financial data, maintain accurate records, and produce reports. Excellent verbal and written communication skills to liaise with customers and internal teams. Experience with Excel and accounting software packages. Training on the internal ERP system will be provided. Proven ability to resolve customer disputes and account discrepancies effectively. Collaborative approach to working with finance, sales, and management teams. Skills: Credit Control Benefits: Cash back medical scheme pension birthday day Staff Discounts ADZN1_NI