Overview
Job title: Contract and Partnership Officer. Job Category: Housing. Hours per week: 35. Location: Mosaic East, 4th Floor, 17 Addiscombe Road, Croydon, Surrey, CR0 6SR, Southern Housing. Pay: £20.82 per hour.
Job description: MUST HAVE FULL UK DRIVING LICENCE AND OWN CAR - YOU WILL NEED TO BE OUT AND ABOUT TO DIFFERENT LOCATIONS AT LEAST 4 x PER WEEK - BETWEEN OFFICE/ SCHEMES. CAN WORK FROM HOME 1 X PER WEEK.
Our vision is to create communities where everyone has a safe home in a place where they’re proud to live. We’re big and we’re local. Residents are at the heart of all we do and we use our size to influence positive change in the areas where we operate.
It’s also about living our values which are at the HEART of what we do. All colleagues are expected to demonstrate a commitment to our values through their behaviours, actions and words on a daily basis. As a valued member of the Southern Housing Team, you’ll embrace our Values to inspire others as well as yourself to be
* Honest
* Efficient
* Accountable
* Respectful
* Trusted
You’ll demonstrate our HEART values in your behaviours. You’ll:
* Be authentic, open and transparent in your actions and words
* Believe that by working together we accomplish more, and work hard every day to improve services, efficiency and value for money.
* Take responsibility for delivering excellence and own your own actions.
* Embrace difference, and put our residents, colleagues and our partners at the heart of all you do. Do what you say you will and be relied upon to keep your promises.
And, of course, show commitment to our approach to Safeguarding, Equality Diversity & Inclusion, Health & Safety, Compliance and Code of Conduct policies and practices within Southern Housing.
The role
To provide customer focused services across the Partnerships portfolio, including delivery of intensive housing management to residents in supported housing schemes and homes across the community.
To be the principal point of contact with Managing Agents, manage contracts and relationships to support vulnerable people living in our homes.
To ensure residents across the portfolio receive high quality customer focused services, to achieve sustain communities.
You will be required to be visible, and work a minimum of 4 days in an office or scheme location, to meet resident and business needs.
Location
You will have a designated place of work, either in one of our main office or a hub/scheme office. Travel between sites will be a requirement for this role.
What you’ll be doing
Principal accountabilities
* Deliver a customer focused service which embraces Southern Housing (SH) culture, HEART values, current and future legislation, policy, procedure and best practice.
* Provide an effective intensive housing management service for residents with identified support needs, working with external support providers, commissioners and other partners within relevant legislation, regulation and Service Level Agreements. (SLA).
* Carry out void management including pre-void inspections, obtaining referrals, assessing applicant suitability, completing risk assessments as necessary, tenancy fraud checks, affordability assessments, viewings, sign-ups, completing CORE and updating the tenancy management systems.
* Across supported housing schemes, manage and investigate tenancy breaches using informal and formal interventions. Start court action for ASB, debt, crime or nuisance issues and authorise notice to quit or notice to seek possession, liaise with our solicitors, prepare the court papers, attend court hearings, draft the eviction report and complete the eviction process.
Essential: A full driving license and access to own vehicle.
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