Better places, thriving communities.
Join Our Front of House Team – Dedicated Cover Role (Corporate Environment)
Location: City of London
Role Type: Full-Time, 40 hours/week Front of House Dedicated Cover
Reports to: Events & Booking Services Manager
Are you passionate about delivering exceptional customer experiences in a corporate setting? Mitie is seeking a polished and proactive individual to join our Front of House team as a Dedicated Cover, supporting five key areas: Reception, Client Suite, Floor Management, Hospitality Service Desk and Events Coordination.
Key Responsibilities:
Reception
1. Provide a 5-star welcome to all guests and clients.
2. Manage check-ins, notify hosts, and handle luggage with professionalism.
3. Maintain accurate guest records using ProxyClick.
4. Be the face of the building—polished, well-groomed, and knowledgeable.
Client Suite
5. Ensure meeting rooms and client areas are immaculate and ready for use.
6. Liaise with internal teams to support VIP client visits.
7. Offer concierge-style service, including local area knowledge (transport, restaurants, entertainment).
Floor Manager Support
8. Conduct visual maintenance checks across communal areas.
9. Report and follow up on issues via the FM Helpdesk
10. Promote “One Team” culture across all supplier interactions.
Hospitality Service Desk
11. Respond to service requests and queries with efficiency and care via EMS & Outlook.
12. Communicate clearly via phone and email to support internal teams.
13. Champion best practices and support continuous improvement.
Events Coodination
14. Coordinate logistics for internal and external corporate events, including meetings, conferences, and team-building activities, ensuring seamless delivery from concept to completion.
15. Liaise with vendors, venues, and internal departments to manage timelines, budgets, and expectations, maintaining clear and professional communication throughout the planning process.
16. Provide hands-on support during events, managing setup, registration, and real-time problem-solving to ensure a smooth experience for all attendees.
What We're Looking For
17. Experience in VIP customer service within corporate or hospitality environments.
18. Strong communication skills and a confident, professional demeanor.
19. Tech-savvy with MS Office (Outlook, Word, Excel, PowerPoint).
20. A proactive, adaptable team player with a “can-do” attitude.
Why Join Mitie?
At Mitie, diversity makes us stronger. We're proud of our inclusive culture and are committed to helping our people thrive. You'll be part of a team that values integrity, collaboration, and going the extra mile.
Ready to deliver the exceptional every day?
Apply now and be part of a team that creates amazing work environments.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .