Technical Support Manager - Oxford
Competitive Salary
We’re recruiting for a brand new Technical support Manager role within a long standing large Fire & Security business based near Southampton. This is an exciting opportunity for a technically strong Fire & Security professional who’s ready to step into a more senior role
The TSM’s must fully engage in the motivation, training and auditing of our technical workforce and Academy Trainees. The responsibility of the TSM’S is to support in the growth of the business by upskilling existing employees and training new entrants to the fire and security market.
Your responsibilities:
People Management:
Approving / Declining annual leave and family leave types. Administrating E-Days to ensure records are accurate and up to date.
To maintain accurate records on the current performance of Academy Trainees.
To maintain accurate records of all current performance of all technicians in upskill programme.
To ensure that all steps are adequately followed during all employee life cycles with the business. Including probationary review meetings, training path sign off and regular time on site to deliver both constructive and positive feedback.
Constantly reinforce good practices around relevant standards and practices to discipline.
To be accountable for you teams’ performance and monitor revenue during trainee loan working.
To support your technicians continued personal development in further education/training.
To assess and train technicians through a variety of platforms in line with British Standards and to ensure they complete their training path as required.
Work with your Service Manager to ensure fair management of staff by utilising company policy and procedure, using HR support were required to aid in the uplift of Capability or Conduct where required.
Engaging, supporting, and managing employees in line with company policies and procedures to promote high productivity and growth within your department.
To support the wider business with employee relations and people management. Academy Training:
To be an advocate for the Academy and its value to the company and the wider market.
Work with the SM to ensure that there are the necessary training areas to facilitate Academy Training.
To communicate effectively with mentors and trainees on their roles and responsibilities on the Academy.
To flag any concerns regarding any Academy stakeholder to your line manager early ensuring swift resolution can be met.
Knowing and understanding the points of escalation on the Academy to ensure any issues are dealt with smoothly and seek swift resolution.
Responsible for managing the booking of Rooms, hotels and any other facilities needed during academy classroom training. Training:
To assess and train technicians at the request of the SM, as they move through their training path and to do so in a manner which is supportive to aid progression.
To support future development utilising the Technician upskill programme.
To ensure there is no influence from any other staff member in your assessment.
To audit technicians, to identify any gaps in knowledge that need addressing and deliver either yourself or via another FLM.
To attend training on site with technicians within your specialism, you should have a clear understanding of your remit for each session you have with each technician.
Where required and appropriate, train all staff on Fire Industry specifics through a variety of platforms.
Engage with Training Department to ensure that training technicians are added to external courses in a timely manner, ensuring continued progression.
Engage in your own continued personal development, completing training issued through the online Academy within the set timeframe and actively participating in any other training provided. Ensuring you keep up to date with any changes in line with British standards. Documentation:
To input into the training content and delivery for the improved quality of the content.
To ensure that the Academy has a full suite of training material for all modules, keeping content up to date and working in line with current British standards.
To ensure that training content, process and relevant policies are widely available to the business and training employees, ensuring this is up to date and working in line with current British standards.
To maintain accurate records on the current performance of Academy Trainees and upskill programme technicians. Apply now or contact (url removed)