This is a Hybrid Role - with 2 days office based and 3 days home working.
Our client, a leading business in the Technology sector is seeking a 2nd Line Engineer to join them on a full-time, permanent basis.
Working closely with the Help Desk team, our client is looking for a 2nd Line Engineer to join the business on a permanent basis, providing a high level of technical support to a broad range of clients.
The ideal candidate will have strong technical background where you have become used to working on both day-to-day support and project work for clients across a multitude of industries.
Key Responsibilities:
- Working towards SLAs when supporting a broad range of client with technical support calls
- Troubleshooting technical faults and issues
- Remote project work undertaken by the help desk
- Be the first point of contact for clients, outlining any technical faults or queries in a helpful and clear manner
- Be the go-to for 1st Line Engineers whilst escalating technical faults to 3rd Line Engineers
- Manage relationships with clients
Key Experience:
- A minimum of 2 years experience in a 2nd Line Engineer role
- Previous MSP experience is advantageous although not essential
- Confid...