What you'll do
Customer Service
* Provides leadership to team and consistently coaches and follows up to ensure the delivery of service model standards to each customer.
* Leads the B2B Mark’s Commercial Business function, including order entry and management, coaching the team to ensure accurate and timely ordering and delivery to customers.
* Offers an exceptional omni-channel experience by facilitating in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
* Supports the customer experience through timely inventory processing and movement to the sales floor.
Operations
* Implements, communicates, and ensures compliance with all operating procedures, processes, and policies.
* Delivers performance metrics, process improvements, and Lean techniques (how, when, who).
* Leads store inventory movement teams and supports accuracy.
* Manages scheduling and follow-up on shipping/receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.
* Assists in preparing and executing annual inventories.
* Follows and ensures compliance with all corporate LP, Cash and Audit, and OH&S policies and procedures.
* Helps in achieving annual corporate shrink targets through team education and enforcement of LP and audit standards, and inventory controls.
* Assumes responsibility for store operations.
* Acts as the store's operational leader in the absence of the Store Manager.
Training
* Coaches and develops the store team through setting expectations, communication, coaching, feedback, and ongoing support.
* Creates and communicates the daily operational plan for the store.
* Supports the SGM in coaching to improve team and individual performance gaps and conducts ongoing coaching sessions.
* Communicates clearly and effectively during shift meetings and coaching sessions.
* Ensures team completes required training within specified timeframes.
* Facilitates and leads team meetings as needed.
* Ensures completion of Triangle Learning Academy training within deadlines and holds team accountable.
* Maintains a positive work environment for staff.
Leadership
* Motivates the team through recognition programs, store contests, customer compliments, etc.
* Maintains performance management standards, including feedback, coaching, and progressive discipline when necessary.
* Promotes and sustains a positive, motivating work environment.
* Provides mentorship and exemplifies Mark’s Leadership Brand to foster continuous growth.
What you bring
* Proven ability to coach, mentor, and develop department and store teams through setting expectations, communication, coaching, feedback, and support.
* Ability to build and manage daily plans for the department and store.
* Exceptional communication skills.
* Excellent organizational skills.
* Superior training and mentoring skills.
* 3-5 years of retail experience required.
* High energy, enthusiasm, and a drive to succeed.
* Basic computer skills are an asset.
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