Travel Executive - Rail
Do you dream of delivering exceptional travel experiences? Thrive in fast-paced, dynamic environments where you can showcase your skills and make a real impact? This is a fantastic opportunity to join an award-winning company in York as a Travel Executive in the Rail Team, becoming an essential part of their mission to craft unforgettable journeys. This is a full-time, permanent role, Monday to Friday, offering incredible opportunities for growth and development.
What You’ll Do:
* Rail Journey Coordination: Confirm and organise travel arrangements with precision and efficiency, always meeting strict deadlines.
* Quick Problem-Solving: Address availability issues with speed and creativity, finding the best alternative solutions for customers.
* Disruption Management: Handle travel disruptions with confidence, ensuring customers reach their destinations while maintaining high-quality service.
* Supplier Relations: Build strong, effective relationships with key suppliers to deliver exceptional travel solutions aligned with their brand.
* Cross-Team Collaboration: Communicate seamlessly with suppliers, tour managers, and internal teams to deliver a flawless tour experience.
* Customer-Centric Adjustments: Assist customers with modifying their holidays, ensuring requests are met within strict timeframes without compromising service quality.
* Process Excellence: Uphold high standards by adhering to robust processes and meeting SLA and KPI targets.
What We’re Looking For:
Proven experience in a fast-paced, customer-focused role and the ability to manage tasks efficiently while maintaining impeccable attention to detail. You will have a strong interest in travel and an excellent understanding of geographical destinations.
Clear, concise verbal and written communication skills with top-notch English and numeracy abilities are also essential with a collaborative and positive mindset to work effectively within a team.
In return you will receive:
- Comprehensive training and support to help you succeed in your role.
- A vibrant and collaborative team culture that values your contributions.
- Opportunities to grow and make a real impact in delivering world-class travel experiences.
Competitive Salary: Starting at £26,370 per year.
Generous Leave: Enjoy 33 days of annual holiday to recharge and explore.
Comprehensive Benefits: Access to a healthcare benefit scheme and extensive well-being services, including money-back options.
Future Security: Life Assurance and Death in Service benefit equivalent to 4x your basic salary.
Financial Planning: Group Personal Pension Plan to help build your future.
Exclusive Perks: Extensive staff discounts to make your journeys even better