Overview
Join to apply for the Deputy Restaurant Manager role at British Garden Centres.
We are looking for an experienced Deputy Restaurant Manager who has a passion for creating excellent food as well as good organisational skills. You will have proven capabilities for running a successful restaurant/kitchen and promoting excellent customer service. This is a hands-on role where teamwork and communication are vital. You will oversee staff, ensure smooth operation, handle escalated customer queries and grievances, and perform the duties and responsibilities for the Restaurant Manager in their absence.
Job Details
* Job Location: Hitchin Garden Centre
* Employment type: Full-time
* Hours: 43 Hours per Week - Fully Flexible – Including Weekends
* Rate of Pay: Negotiable, dependent upon skills and experience
* Benefits: 50% meal discount at any BGC restaurant, 20% discount at any BGC store, additionally discount rates for Woodthorpe Leisure Park
* About the role: Experience as a Deputy Manager preferred; no evening work, split shifts or unsociable hours in year-round business. Security of working in a well-established expanding family business and the associated benefits.
Requirements Of The Role
* Previous experience working in a busy hospitality venue.
* Thorough understanding of allergens and food safety.
* Excellent communication skills and able to work as part of a team.
* Strong IT & communication skills.
* Flexible in terms of days and hours worked to meet business demands.
* Solid leadership qualities with an ability to engage with a large team to drive service and standards.
* Knowledge of HACCP.
* Professionalism and reliability.
* Remains calm under pressure.
* Good time management.
* Level 2 basic food hygiene.
* Friendly and confident for this customer-facing role.
Duties Include
* Organising team schedules, handling staff issues and sick leave
* Evaluating employee performance and providing training and guidance as needed
* Managing department-specific initiatives and ensuring they are completed within scope, time and budget
* Filling in for absent employees and assisting teams to successfully complete projects
* Ensuring employees follow company policies, health and safety regulations
* Maintaining high and consistent standard of customer service
* Ensuring business compliance with Health and safety and food safety laws
* Good IT skills – Excel and Word
* Social media – Facebook
To Apply
Please send your CV to Kamila Wnek Restaurant Manager at kwnek@britishgardencentres.com.
Applications close – Friday 24th October 2025.
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