Overview
SHOP Manager – OXFAM IRELAND
Location: Based in Newtownards
Contract: Permanent
Hours: 35 hours per week
Salary: £24,279.50 per annum + Bonus
Closing date: Sunday 8th February 2026
Job Description
Department Purpose
To raise funds for Oxfams work. Promote Oxfams values through the shop network.
Job Purpose
To manage and develop the shop team; to deliver the agreed shop budget; to maximise the shops contribution to Oxfam primarily to raise funds and secondarily to promote Oxfams values.
Essential
Job Responsibilities
* The primary responsibility of a Shop Manager is to maximise sales from all retail activities.
* Assist the District Retail Manager in preparation, achievement and monitoring of shop income and expenditure budgets.
* Be responsible for maximising profitability by:
o Ensuring appropriate levels of stock are available through effective management
o Ensuring sufficient stock is sorted, processed and on the shop floor to meet income targets
o Maintaining high standards of display and merchandising
o Ensuring regular rotation of stock
o Maintaining a realistic, location-appropriate, pricing structure in line with the Oxfam pricing guide
* Recruit, train, lead, manage and plan for the development of the shop team including sufficient volunteers/placements to ensure adequate shop cover. Delegate duties appropriately to make best use of the talents of the whole team.
* Be responsible for the maintenance of administration systems and ensure cash handling and financial activities are in line with Oxfam financial policies and procedures. Also ensure compliance with all HR policies and procedures.
* Implement and maintain Retail Standards and the appropriate and agreed Marketing Strategy for the location.
* Be aware the shop team represent Oxfam and ensure their actions reinforce Oxfams values and beliefs.
* Maintain a high level of customer service both internally and externally.
* Ensure compliance with Health and Safety policy and regulations and product safety procedures.
* Ensure the shop is utilising all appropriate technology.
* Represent Oxfam as appropriate on internal and external bodies, working groups and events.
* Ensure the shop maximises appropriate local community networks understanding that the Shop Manager represents Oxfam and their actions must reinforce Oxfams values and beliefs.
* Ensure shop is open and operating effectively for a minimum of six days per week including bank holidays when required.
* Carry out any other duties within the scope and purpose of the job as required.
Other
* Adhere to Oxfams principles and values and promote gender justice and women’s rights.
* Commitment to equity, diversity, gender, child safety and staff health and wellbeing principles.
* Carry out any other duties within the scope and purpose of the job as required.
Key Competencies
* Staff and Volunteer Management – Maximises the performance of staff and volunteers through delegating, developing, empowering and providing clarity and direction.
* Making Teams Work – Works in a positive and supportive way with others, making the best use of individual skills and talent, and ensuring that team resources are best applied to achieve the common goal of maximising profitability.
* Communication and Networking – Demonstrates strong interpersonal skills by communicating honestly, openly and with clarity. Tailors communication to the situation or individual and ensures understanding.
* Planning and Organisation – Maximises the effectiveness of all resources through structured planning and organisation. Sets priorities and minimises impact of unplanned events.
* Commercial Ability and Product Knowledge – Identifies and applies the principles for commercial success. Understands and responds to the needs of customers/donors and builds rapport for loyal relationships. Demonstrates knowledge of retail best practice and the charity retail sector.
* Analytical Thinking and Decision Making – Is logical and systematic in approach; seeks alternatives and makes effective decisions.
* Innovation and Change – Brings fresh insight and develops ideas to maximise profit; encourages others to be creative and embrace change.
* Results Driven – Takes ownership for performance with a focus on maximising profit; aims to achieve targets and creates a can-do culture.
Personal Specification
Essential
Job Requirements
* Demonstrable experience of retail management including budget and sales analysis, product knowledge and trend awareness, and merchandising
* Staff Management
* Communication and Networking
* Commercial Ability and Product Knowledge
* Results Driven
* Making Teams Work
Desirable
* Volunteer management
Qualifications And Requirements
* Commitment to Oxfam values and mission
* A working knowledge of IT/computer skills including Microsoft Office
* Flexibility in working hours including weekends, bank holidays and evenings. Travel may be required for district meetings
* Eligibility to work in Ireland and UK
Comments
This is a challenging but rewarding role that requires a dynamic, enthusiastic, flexible manager with excellent retail skills and first-class interpersonal skills. A flexible approach to working hours is required; Saturday working is a requirement of the role. At busy times the shop may be open 7 days a week and late nights as required. Occasional travel within Ireland may be required. The post involves working as part of a team in a busy environment. Flexibility and co-operation with colleagues are essential.
Key Attributes
* Ability to demonstrate sensitivity to cultural differences and gender issues, and commitment to equal opportunities.
* Openness to learn about gender/gender mainstreaming, women’s rights, and diversity for development work.
* Commitment to Oxfams safeguarding policies to ensure safety of all who come into contact with Oxfam.
Organisational Values
* Accountability – We take responsibility for our actions and hold ourselves accountable.
* Empowerment – Everyone involved should feel they can make change happen.
* Inclusiveness – We are open to everyone and embrace diversity.
Statement on Confidentiality
It is crucial that confidential information is kept in strict confidence in line with Oxfam Irelands policies. Breach may be disciplinary.
Equal Opportunities
Oxfam is an Equal Opportunities employer. We aim to ensure that no staff suffer discrimination on grounds of race, colour, nationality, ethnic origin, religion, gender, age or disability. All staff should apply an equal opportunities approach.
Closing date
Sunday 8th February 2026
Additional Note
Oxfam Ireland is an Equal Opportunities Employer and welcomes applications from all sections of the Community.
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