Summary Carrying out administrative tasks for a Family Contact Centre based in Watford whilst completing a business administrator level 3 apprenticeship. Wage £18,720 a year Check minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours 38 hours a week, shifts planned fortnightly, Tuesday- Saturday working hours will be 10am- 6pm with a one hour lunch. Study day will take place on Tuesday. 38 hours a week Start date Monday 6 October 2025 Duration 1 year 4 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Data entry- Inputting client details when we receive details and all contact notes being stored on a secure system Keeping in line with GDPR Answering calls- Taking bookings and advising clients and their legal reps Inputting confidential notes. Supporting staff with inputting notes and storing on the file Organising diary/taking bookings on the online calendar and confirming with clients Sending emails, print and photocopy items Typing letters, reports and other business documents Participating in office meetings and taking meeting minutes Any other duties required from your manager Where you'll work Meadow Way Bedmond Abbots Langley WD5 0RD Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider ACHIEVING FOR CHILDREN COMMUNITY INTEREST COMPANY Training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Training schedule This will take place at the workplace, your home or our training centre in Twickenham This will be one day a week Requirements Essential qualifications GCSE in: English (grade 4) Maths (grade 4) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Attention to detail Customer care skills Administrative skills Team working Non judgemental About this employer Child Contact Centre in Watford https://naccc.org.uk/centres/c4f-cic-watford/ (opens in new tab) After this apprenticeship The progression is expected to be full time administrator, data support officer or administration assistant Ask a question The contact for this apprenticeship is: ACHIEVING FOR CHILDREN COMMUNITY INTEREST COMPANY way2work@achievingforchildren.org.uk The reference code for this apprenticeship is VAC1000336821.