W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels.
Are you our next Welcome Office superstar at W London?
Located in Soho, W London owns the stage in the epicenter of the city's cultural core. Plugged in to the pulse of London's energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End.
W London - why anywhere else?
Meals - Tasty and Varied Complimentary Meals in our Green Room canteen.
Accommodation Service Charge - Paid each month!
Learning and Growing - Access to the best digital and classroom based training resources and cross exposure opportunities
Apprenticeships - Opportunities to undertake an apprenticeship to support your development in your role.
Holiday - 20 days of holiday excluding public holidays (increase to 27 days with length of service
Uniform Provided - Dry cleaning included.
Company Pension Scheme - Save for your future.
Take Care - Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
Develop and Grow - Comprehensive Training and Development
Celebrate - Awards and Recognition Celebrations
BenefitHub - Access to further discounts for shopping, cinema tickets, technology and more!
Events - Monthly Calendar of Associate Focused & Fun Events
Long Service Recognition - Dedicated appreciation events for when you reach career milestones within the company.
Global Marriott Hotel Discounts - Accessible to you and your loved ones, travel the world with Marriott International.
Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties
Spa Discounts - 30% discount in our Away Spa
What you'll be doing
Responsible for the daily operations at our Welcome Desk. You are part of a bigger team, and the entire team is responsible for making the guests dreams come true.
Being in the know: You are the expert when it comes to the hotel and the city, and you know all the ins and outs on our hotel facilities and possibilities in and around the hotel.
Welcoming and helping guests throughout their stay. Ensure you are following service standards and operating procedures from the beginning to the end of each interaction.
Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences.
We are ALL-IN, and have more teams that we cooperate with. We expect you to be flexible to work with other departments. You're not the only one on stage.
Communicating with your team and other departments is key. The Style department will be on speed dial. Couldn't live without them.
Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.
Process all guest check-ins and check outs
Assigning rooms and issuing and activating room keys
Process all payment types such as room charges, cash, debit, or credit
Answer, record, and process all guest calls, messages, requests, questions, or concerns in our whatever whenever department
Run daily reports, identify any special requests, and check reports for accuracy
Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications
Follow all company safety and security policies and procedures
To be considered for this role, all applicants must have proven right to work in the United Kingdom
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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