Pinnacle Group are looking for a Contract Quality Representative to join our Commercial & Compliance team within our Pinnacle Service Families division to support the delivery of high‑quality, compliant services across our contract. Reporting to the Contract Quality Manager, you will play a central role in assurance and governance activities, managing quality issues as they arise and ensuring our services meet all contractual, legal and accreditation standards. Working closely with our delivery partners and regional teams, you will oversee the monitoring, auditing and reporting of performance, helping maintain consistency and compliance across all operations.
Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well-managed services and advocating for their needs in everything we do.
The ideal candidate will bring strong technical expertise in quality management, with experience creating, planning and delivering internal audits while maintaining impartiality and objectivity throughout. You will have a practical understanding of housing‑related policy and procedure, and be confident advising on systems, processes and compliance improvements. ISO9001 Lead Auditor qualified (or working towards), you will offer 3–5 years experience in a similar role and the ability to analyse data, communicate effectively across diverse teams and positively influence others.
This is a remote role with occasional travel required to Witton, Bedfordshire and Cambridge
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We're Looking For
We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key Responsibilities Will Include
Plan and conduct the Annual schedule of audits including Management System & Assurance Inspections.
Undertake ad-hoc & supplier audits outside of the formal plan as and when required.
Ensure Regional teams conduct Inspections on time and gather this data to allow for compliant monthly & quarterly reporting by the CQM.
Work centrally and with regions to support the close out of any raised Non-Conformance Reports (NCRs) during internal and external audits.
Provide training in Management System processes and procedures for the regional teams and supply chain.
Assist in the development and continual improvement of the Contract Quality Plan.
Key Requirements
3 to 5 years experience successfully operating in a similar quality‑focused role.
Strong experience planning, delivering and adjusting internal audits while maintaining impartiality.
ISO9001 Lead Auditor certification or currently working towards it.
Ability to advise on and improve systems and processes for quality assurance and compliance.
Excellent communication and influencing skills, able to train others and build trust across teams.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers
Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans