Job Description
The Customer Service department is the beating heart of the business. The team are responsible for processing customer sales orders and dealing with any operational issues. The team is split into sales & deliveries functions, please see primary responsibilities for each below.
Primary Responsibilities (Sales)
* Processing sales and sample orders for our customers and sales teams
* Answering high volume of customer and account manager phone calls within 3 rings
* Responding to customer and account manager emails
* Providing information on changes to orders (vintages, shortages, delivery dates)
* Ensuring that the right wines are entered at the right price
* Processing collections and credits while ensuring the correct reason code is investigated and applied
* Setting up and supporting customers for SwiftCloud online ordering
* Dealing with order and other queries
* Managing complaints and queries
* Create ad-hoc reports for customer and sales teams when required using Excel Cube templates
* Following business processes to ensure that we deliver right first time
* Have a good understanding of the processes which we follow to ensure we minimise mistakes
* Undertake special projects to improve the processes and the efficiency of the department as a whole.
Specialised Responsibilities (sales)...